CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

Recall Insight

This CPSC action (record #02226) was formally reported on August 8, 2002. It is classified under Moderate severity, with a current status of Active. Motorola Inc. Broadband Communications Sector, of Horsham, Pa. is listed as the recalling firm. Federal records indicate About 1 million units are affected.

The documented reason for this recall is: Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug t… — consumers holding this product should act on that instruction rather than relying on general guidance.

To put this record in context, PlainRecalls indexes 83,949 recalls across the FDA, CPSC, NHTSA and USDA FSIS going back to 1995. Within the same product category, the database holds 6 closely related recalls, of which 6 were also issued by CPSC. That clustering is a signal — repeated actions in a narrow category often indicate a systemic quality-control issue, a supplier-wide contamination, or a design defect that has propagated across product lines. This recall is roughly 24 years old; older recalls can remain relevant because many units enter resale, rental, and secondary-market channels where the original warning never reaches the end user. Always cross-check the recall number against the official agency page before relying on any summary.