Severity
Moderate
ModerateActive
CPSC recall · Reported August 8, 2002
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Motorola Inc. Broadband Communications Sector, of Horsham, Pa. recalled These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "M… - a moderate-severity action.
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes was recalled by Motorola Inc. Broadband Communications Sector, of Horsham, Pa. in August 8, 2002. Reason: Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock …. Remedy: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as norm…. Verify recall #02226 with the CPSC before acting.
The recall
Motorola Inc. Broadband Communications Sector, of Horsham, Pa. issued this moderate-severity CPSC recall-Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock ….
- Moderate
- severity level
- August 8, 2002
- reported
Sourced from official CPSC enforcement records. Verify recall #02226 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #02226) was formally reported on August 8, 2002. It is classified under Moderate severity, with a current status of Active. Motorola Inc. Broadband Communications Sector, of Horsham, Pa. is listed as the recalling firm. Federal records list the affected scope as About 1 million.
The documented reason for this recall is: Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug t… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 1 million
Related Recalls
6
6 from same agency
Product description
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Reason for recall
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Remedy, what to do
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 02226 |
| Date reported | August 8, 2002 |
| Date initiated | August 8, 2002 |
| Recalling firm | Motorola Inc. Broadband Communications Sector, of Horsham, Pa. |
| Affected scope | About 1 million |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power…
- Check the recall number (02226) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.. Recalled by Motorola Inc. Broadband Communications Sector, of Horsham, Pa.. Units affected: About 1 million.
Why was this product recalled? ▼
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
What should consumers do? ▼
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 8, 2002. Severity: Moderate. Recall number: 02226.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (02226) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported August 8, 2002. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.