CPSC recall · Reported August 8, 2002
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Motorola Inc. Broadband Communications Sector, of Horsham, Pa. recalled These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "M….
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes was recalled by Motorola Inc. Broadband Communications Sector, of Horsham, Pa. in August 8, 2002. Reason: Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock …. Remedy: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as norm…. Verify recall #02226 with the CPSC before acting.
The recall
Motorola Inc. Broadband Communications Sector, of Horsham, Pa. issued this CPSC recall-Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock ….
- None
- agency class
- August 8, 2002
- reported
Sourced from official CPSC enforcement records. Verify recall #02226 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Reason for recall
Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.
Remedy, what to do
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 02226 |
| Date reported | August 8, 2002 |
| Date initiated | August 8, 2002 |
| Recalling firm | Motorola Inc. Broadband Communications Sector, of Horsham, Pa. |
| Affected scope | About 1 million |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power…
- Check the recall number (02226) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
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Similar severity · nearest report date
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Similar Electronics · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026