Severity
Moderate
ModerateActive
CPSC recall · Reported September 10, 2003
CPSC, OnQ Technologies Announce Recall of Telephone Line-Sharing Devices
A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.
Compiled from official public sources by the editorial team.
Verify with CPSC →
OnQ Technologies, of Middletown, Pa. recalled The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE." The devices are … - a moderate-severity action.
CPSC, OnQ Technologies Announce Recall of Telephone Line-Sharing Devices was recalled by OnQ Technologies, of Middletown, Pa. in September 10, 2003. Reason: A security system connected to this device could be prevented from notifying emergency personnel of a hazard.…. Remedy: Consumers should contact OnQ to receive a free replacement of the telephone line-sharing …. Verify recall #03181 with the CPSC before acting.
The recall
OnQ Technologies, of Middletown, Pa. issued this moderate-severity CPSC recall-A security system connected to this device could be prevented from notifying emergency personnel of a hazard.….
- Moderate
- severity level
- 3K units
- affected scope
- September 10, 2003
- reported
Sourced from official CPSC enforcement records. Verify recall #03181 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #03181) was formally reported on September 10, 2003. It is classified under Moderate severity, with a current status of Active. OnQ Technologies, of Middletown, Pa. is listed as the recalling firm. Federal records list the affected scope as 3,000.
The documented reason for this recall is: A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 40,322 medical devices recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
3,000
Related Recalls
6
3 from same agency
Product description
The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE." The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, "SECURITY." The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.
Reason for recall
A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.
Remedy, what to do
Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 03181 |
| Date reported | September 10, 2003 |
| Date initiated | September 10, 2003 |
| Recalling firm | OnQ Technologies, of Middletown, Pa. |
| Affected scope | 3,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.
- Check the recall number (03181) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The recalled units are labeled "OnQ" and "1x8 ENHANCED TELECOM w/SURGE." The devices are professionally installed as part of a telephone line-sharing system in homes. One of the slots on the device is labeled, "SECURITY." The security line should get priority in an emergency. Part number 364551-01, written on the product label, and a date code (DC) of "2303" (meaning the 23rd week of 2003) or earlier are included in the recall. The date code is located on the edge of the device, above the mounting tabs.. Recalled by OnQ Technologies, of Middletown, Pa.. Units affected: 3,000.
Why was this product recalled? ▼
A security system connected to this device could be prevented from notifying emergency personnel of a hazard. The delay could cause consumers to suffer injuries.
What should consumers do? ▼
Consumers should contact OnQ to receive a free replacement of the telephone line-sharing device.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 10, 2003. Severity: Moderate. Recall number: 03181.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (03181) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported September 10, 2003. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.