Severity
Moderate
ModerateActive
CPSC recall · Reported October 14, 2008
Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Gn Netcom Inc., of Nashua, New Hampshire recalled This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The h… - a moderate-severity action.
Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard was recalled by Gn Netcom Inc., of Nashua, New Hampshire in October 14, 2008. Reason: An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a …. Remedy: Consumers should immediately stop using and unplug the headsets. Consumers should contact…. Verify recall #09010 with the CPSC before acting.
The recall
Gn Netcom Inc., of Nashua, New Hampshire issued this moderate-severity CPSC recall-An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a ….
- Moderate
- severity level
- October 14, 2008
- reported
Sourced from official CPSC enforcement records. Verify recall #09010 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #09010) was formally reported on October 14, 2008. It is classified under Moderate severity, with a current status of Active. Gn Netcom Inc., of Nashua, New Hampshire is listed as the recalling firm. Federal records list the affected scope as About 525,000 (an additional 675,000 were sold outside the U.S.).
The documented reason for this recall is: An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 525,000 (an additional 675,000 were sold outside the U.S.)
Related Recalls
6
6 from same agency
Product description
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."
Reason for recall
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
Remedy, what to do
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 09010 |
| Date reported | October 14, 2008 |
| Date initiated | October 14, 2008 |
| Recalling firm | Gn Netcom Inc., of Nashua, New Hampshire |
| Affected scope | About 525,000 (an additional 675,000 were sold outside the U.S.) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement batt…
- Check the recall number (09010) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit.". Recalled by Gn Netcom Inc., of Nashua, New Hampshire. Units affected: About 525,000 (an additional 675,000 were sold outside the U.S.).
Why was this product recalled? ▼
An internal short circuit in the lithium-ion polymer batteries can cause the batteries to overheat, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using and unplug the headsets. Consumers should contact GN Netcom to receive a replacement battery.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 14, 2008. Severity: Moderate. Recall number: 09010.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (09010) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with Projecting LED Finger Light Toys Recalled Due to Risk of Se… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported October 14, 2008. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.