Severity
Moderate
ModerateActive
CPSC recall · Reported May 22, 2009
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Samsung Telecommunications America, of Richardson, Texas recalled This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with sta… - a moderate-severity action.
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No… was recalled by Samsung Telecommunications America, of Richardson, Texas in May 22, 2009. Reason: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message…. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgra…. Verify recall #09744 with the CPSC before acting.
The recall
Samsung Telecommunications America, of Richardson, Texas issued this moderate-severity CPSC recall-The recalled cell phones that are in a no-service area and display an "out of range, try again later" message….
- Moderate
- severity level
- May 22, 2009
- reported
Sourced from official CPSC enforcement records. Verify recall #09744 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #09744) was formally reported on May 22, 2009. It is classified under Moderate severity, with a current status of Active. Samsung Telecommunications America, of Richardson, Texas is listed as the recalling firm. Federal records list the affected scope as About 160,000.
The documented reason for this recall is: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 160,000
Related Recalls
6
6 from same agency
Product description
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Reason for recall
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Remedy, what to do
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 09744 |
| Date reported | May 22, 2009 |
| Date initiated | May 22, 2009 |
| Recalling firm | Samsung Telecommunications America, of Richardson, Texas |
| Affected scope | About 160,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if the…
- Check the recall number (09744) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.. Recalled by Samsung Telecommunications America, of Richardson, Texas. Units affected: About 160,000.
Why was this product recalled? ▼
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
What should consumers do? ▼
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 22, 2009. Severity: Moderate. Recall number: 09744.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (09744) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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CPSC Moderate
Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
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CPSC Moderate
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School Specialty, LLC, of Greenville, Wisconsin · 2026-06-11
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported May 22, 2009. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.