CPSC recall · Reported May 22, 2009
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Samsung Telecommunications America, of Richardson, Texas recalled This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with sta….
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No… was recalled by Samsung Telecommunications America, of Richardson, Texas in May 22, 2009. Reason: The recalled cell phones that are in a no-service area and display an "out of range, try again later" message…. Remedy: Samsung and Jitterbug are directly contacting consumers to schedule a free software upgra…. Verify recall #09744 with the CPSC before acting.
The recall
Samsung Telecommunications America, of Richardson, Texas issued this CPSC recall-The recalled cell phones that are in a no-service area and display an "out of range, try again later" message….
- None
- agency class
- May 22, 2009
- reported
Sourced from official CPSC enforcement records. Verify recall #09744 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
This recall involves "Jitterbug" cell phones model numbers SPH-a110 and SPH-a120 with standard key pads and version BB14 software. No other Samsung wireless phones or software versions are included in this recall.
Reason for recall
The recalled cell phones that are in a no-service area and display an "out of range, try again later" message could fail to connect to emergency 911.
Remedy, what to do
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if they have not already been contacted.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 09744 |
| Date reported | May 22, 2009 |
| Date initiated | May 22, 2009 |
| Recalling firm | Samsung Telecommunications America, of Richardson, Texas |
| Affected scope | About 160,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Samsung and Jitterbug are directly contacting consumers to schedule a free software upgrade. Consumers should call Samsung if the…
- Check the recall number (09744) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
Consumer-product notices outside this firm and state, matched by severity timing and product category.
Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Electronics · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026