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Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards

Reported: August 10, 2010 Initiated: August 10, 2010 #10752

Product Description

This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.

Reason for Recall

The counterfeit batteries can overheat, posing burn and fire hazards.

Remedy

Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.

Details

Recalling Firm
Asurion, of Smyrna, Tenn.
Units Affected
About 470,000
Official Source
https://www.cpsc.gov/Recalls/2010/Asurion-Recalls-Counterfeit-BlackBerry-branded-Batteries-Due-to-Burn-and-Fire-Hazards

Frequently Asked Questions

What product was recalled? ▼
This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.. Recalled by Asurion, of Smyrna, Tenn.. Units affected: About 470,000.
Why was this product recalled? ▼
The counterfeit batteries can overheat, posing burn and fire hazards.
What should consumers do? ▼
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 10, 2010. Severity: Moderate. Recall number: 10752.

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