Severity
Moderate
ModerateActive
CPSC recall · Reported January 25, 2011
Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Steelcase Inc., of Grand Rapids, Mich. recalled This recall involves all Steelcase Cachet swivel chairs with model number 487 manufacture… - a moderate-severity action.
Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard was recalled by Steelcase Inc., of Grand Rapids, Mich. in January 25, 2011. Reason: The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.. Remedy: Steelcase will replace chairs for individual consumers who purchased chairs online or fro…. Verify recall #11110 with the CPSC before acting.
The recall
Steelcase Inc., of Grand Rapids, Mich. issued this moderate-severity CPSC recall-The front seat support part of the chair can crack and fail, posing a fall hazard to consumers..
- Moderate
- severity level
- January 25, 2011
- reported
Sourced from official CPSC enforcement records. Verify recall #11110 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #11110) was formally reported on January 25, 2011. It is classified under Moderate severity, with a current status of Active. Steelcase Inc., of Grand Rapids, Mich. is listed as the recalling firm. Federal records list the affected scope as About 165,000.
The documented reason for this recall is: The front seat support part of the chair can crack and fail, posing a fall hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will re… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 165,000
Related Recalls
6
6 from same agency
Product description
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.
Reason for recall
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
Remedy, what to do
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 11110 |
| Date reported | January 25, 2011 |
| Date initiated | January 25, 2011 |
| Recalling firm | Steelcase Inc., of Grand Rapids, Mich. |
| Affected scope | About 165,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all c…
- Check the recall number (11110) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.. Recalled by Steelcase Inc., of Grand Rapids, Mich.. Units affected: About 165,000.
Why was this product recalled? ▼
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
What should consumers do? ▼
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Which agency issued this recall? ▼
This recall was issued by the CPSC on January 25, 2011. Severity: Moderate. Recall number: 11110.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (11110) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported January 25, 2011. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.