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Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard

Reported: January 25, 2011 Initiated: January 25, 2011 #11110

Product Description

This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

Reason for Recall

The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.

Remedy

Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

Frequently Asked Questions

What product was recalled?
This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.. Recalled by Steelcase Inc., of Grand Rapids, Mich.. Units affected: About 165,000.
Why was this product recalled?
The front seat support part of the chair can crack and fail, posing a fall hazard to consumers.
What should consumers do?
Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.
Which agency issued this recall?
This recall was issued by the CPSC on January 25, 2011. Severity: Moderate. Recall number: 11110.