Severity
Moderate
ModerateActive
CPSC recall · Reported September 8, 2011
Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a …
Compiled from official public sources by the editorial team.
Verify with CPSC →
The CPSC recalled This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls … - a moderate-severity action.
Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard was recalled and listed by the CPSC in September 8, 2011. Reason: The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head a…. Remedy: Consumers should take the dolls away from children immediately and cut the looped hair of…. Verify recall #11321 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head a….
- Moderate
- severity level
- September 8, 2011
- reported
Sourced from official CPSC enforcement records. Verify recall #11321 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #11321) was formally reported on September 8, 2011. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 81,000 in the United States and 1,300 in Canada.
The documented reason for this recall is: The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and… Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may … - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Children & Baby Products recalls over time
Where this recall sits in its category - 3,731 children & baby products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 81,000 in the United States and 1,300 in Canada
Related Recalls
6
6 from same agency
Product description
This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey's hair is black, Chloe's hair is dark brown and Sophie's hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll's name can be found on a tag sewn onto her bottom.
Reason for recall
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.
Remedy, what to do
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 11321 |
| Date reported | September 8, 2011 |
| Date initiated | September 8, 2011 |
| Recalling firm | Not disclosed |
| Affected scope | About 81,000 in the United States and 1,300 in Canada |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove t…
- Check the recall number (11321) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey's hair is black, Chloe's hair is dark brown and Sophie's hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll's name can be found on a tag sewn onto her bottom.. Units affected: About 81,000 in the United States and 1,300 in Canada.
Why was this product recalled? ▼
The hair on the Chloe and Sophie dolls may contain loops that are large enough to fit around a child's head and neck, and the headband on the Audrey doll, if loosened, can form a loop that fits around a child's head and neck. These loops can pose a strangulation hazard.
What should consumers do? ▼
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 8, 2011. Severity: Moderate. Recall number: 11321.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (11321) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with AMASKY Nursing Pillows Recalled Due to Risk of Serious Inju… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported September 8, 2011. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.