PlainRecalls
CPSC Moderate Active

Watkins Manufacturing and Therm Products Recall Spas Due to Fire Hazard

Reported: June 28, 2012 Initiated: June 28, 2012 #12211

Product Description

This recall includes the following 11 models of Hot Spring Spas and Limelight Hot Tubs brand spas installed with Therm Products No-Fault Water Heaters: Aria, Envoy, Flair, Glow, Grandee, Jetsetter, Prodigy, Pulse, Sovereign, Vanguard and Vista. The recalled spas were manufactured from March 2011 to December 2011 and were installed since October 2011. The date is represented by 2N, 3N, or 4N in the spa's seven to 10 alpha-numeric serial code. For example, xxx2N#### or xxx4N####, where "xxx" represents a series of letters one to three characters long, and "####" is a four-digit numerical sequence. The model name and serial code are printed on a label within the spa's equipment compartment, located behind a removable panel on the side of the spa.

Reason for Recall

A loose internal electrical connection of the spa heaters can overheat and ignite, posing a fire hazard.

Remedy

Consumers should immediately stop using the recalled spas and shut off power to the spa unit, following instructions provided in the owner's manual or by the Watkins-Therm Products Response Hotline. Consumers should contact the Watkins-Therm Products Response Hotline or their Watkins Manufacturing spa dealer for a free replacement heater and installation by a service technician. Watkins Manufacturing spa dealers are also contacting all affected owners to schedule the free installation of a replacement heater.

Frequently Asked Questions

What product was recalled?
This recall includes the following 11 models of Hot Spring Spas and Limelight Hot Tubs brand spas installed with Therm Products No-Fault Water Heaters: Aria, Envoy, Flair, Glow, Grandee, Jetsetter, Prodigy, Pulse, Sovereign, Vanguard and Vista. The recalled spas were manufactured from March 2011 to December 2011 and were installed since October 2011. The date is represented by 2N, 3N, or 4N in the spa's seven to 10 alpha-numeric serial code. For example, xxx2N#### or xxx4N####, where "xxx" represents a series of letters one to three characters long, and "####" is a four-digit numerical sequence. The model name and serial code are printed on a label within the spa's equipment compartment, located behind a removable panel on the side of the spa.. Recalled by Spa Manufacturer: Watkins Manufacturing Corp., dba Hot Spring Spas and Limelight Hot Tubs, of Vista, Calif.. Units affected: About 5,600.
Why was this product recalled?
A loose internal electrical connection of the spa heaters can overheat and ignite, posing a fire hazard.
What should consumers do?
Consumers should immediately stop using the recalled spas and shut off power to the spa unit, following instructions provided in the owner's manual or by the Watkins-Therm Products Response Hotline. Consumers should contact the Watkins-Therm Products Response Hotline or their Watkins Manufacturing spa dealer for a free replacement heater and installation by a service technician. Watkins Manufacturing spa dealers are also contacting all affected owners to schedule the free installation of a replacement heater.
Which agency issued this recall?
This recall was issued by the CPSC on June 28, 2012. Severity: Moderate. Recall number: 12211.