CPSC recall · Reported September 20, 2012
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fall Hazard
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. recalled This recall involves LEV II, Volant and Rise residential elevators. The elevators were in….
Residential Elevators Recalled for Repair by ThyssenKrupp Access Manufacturing Due to Fal… was recalled by ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. in September 20, 2012. Reason: The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaf…. Remedy: Consumers should stop using the elevators immediately if they see an "E3" or "E8" error c…. Verify recall #12750 with the CPSC before acting.
The recall
ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. issued this CPSC recall-The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaf….
- None
- agency class
- September 20, 2012
- reported
Sourced from official CPSC enforcement records. Verify recall #12750 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Vehicles recalls over time
Where this recall sits in its category - 7,783 vehicles recalls on record
Product description
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Reason for recall
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Remedy, what to do
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 12750 |
| Date reported | September 20, 2012 |
| Date initiated | September 20, 2012 |
| Recalling firm | ThyssenKrupp Access Manufacturing LLC, of Roanoke, Ill. |
| Affected scope | About 670 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if t…
- Check the recall number (12750) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Similar severity · nearest report date
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Methodology · Corrections · Archive as of August 2026