Severity
Moderate
ModerateActive
CPSC recall · Reported November 1, 2012
Excel Industries Recalls Hustler and BigDog Lawn Mowers Due to Fire Hazard
The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Excel Industries Inc., of Hesston, Kan. recalled The Hustler and BigDog brand riding or walk-behind lawn mowers were sold in the following… - a moderate-severity action.
Excel Industries Recalls Hustler and BigDog Lawn Mowers Due to Fire Hazard was recalled by Excel Industries Inc., of Hesston, Kan. in November 1, 2012. Reason: The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.. Remedy: Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or…. Verify recall #13704 with the CPSC before acting.
The recall
Excel Industries Inc., of Hesston, Kan. issued this moderate-severity CPSC recall-The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard..
- Moderate
- severity level
- November 1, 2012
- reported
Sourced from official CPSC enforcement records. Verify recall #13704 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #13704) was formally reported on November 1, 2012. It is classified under Moderate severity, with a current status of Active. Excel Industries Inc., of Hesston, Kan. is listed as the recalling firm. Federal records list the affected scope as About 18,000.
The documented reason for this recall is: The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 18,000
Related Recalls
6
6 from same agency
Product description
The Hustler and BigDog brand riding or walk-behind lawn mowers were sold in the following colors: Hustler models in yellow; BigDog models in red. They have large mowing decks ranging from 36 to 72 inches. Model name and serial numbers can be found on a tag located on the left side of the frame in the front of the mower's fender. The following model names, serial numbers and types of lawn mower are included in this recall: BrandModel NameTypeSerial Numbers Hustler 1500 Riding Greens Riding 10062845 through 11081604 FasTrak Zero Turn riding 10121082 through 11120946 FasTrak Super Duty Zero Turn riding 10091717 through 12054999 Sport Zero Turn riding 10120377 through 12054999 Super Z Zero Turn riding 10109017 through 12054999 TrimStar Walk-behind 11033546 through 12054999 X-ONE Zero Turn riding 10090765 through 12022041 BigDog A Series Zero Turn riding 11100596 through 12054999 C Series Zero Turn riding 11031908 through 12054999 R Diablo Zero Turn riding 12020696 through 12054999 R PowerBar Zero Turn riding 12020892 through 12054999 R Series Zero Turn riding 11021137 through 12054999 T Series Walk-behind 11050815 through 12054999 X Series Zero Turn riding 11039001 through 12054999 X Diablo Zero Turn riding 11090151 through 12054999
Reason for recall
The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.
Remedy, what to do
Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 13704 |
| Date reported | November 1, 2012 |
| Date initiated | November 1, 2012 |
| Recalling firm | Excel Industries Inc., of Hesston, Kan. |
| Affected scope | About 18,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointmen…
- Check the recall number (13704) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The Hustler and BigDog brand riding or walk-behind lawn mowers were sold in the following colors: Hustler models in yellow; BigDog models in red. They have large mowing decks ranging from 36 to 72 inches. Model name and serial numbers can be found on a tag located on the left side of the frame in the front of the mower's fender. The following model names, serial numbers and types of lawn mower are included in this recall: BrandModel NameTypeSerial Numbers Hustler 1500 Riding Greens Riding 10062845 through 11081604 FasTrak Zero Turn riding 10121082 through 11120946 FasTrak Super Duty Zero Turn riding 10091717 through 12054999 Sport Zero Turn riding 10120377 through 12054999 Super Z Zero Turn riding 10109017 through 12054999 TrimStar Walk-behind 11033546 through 12054999 X-ONE Zero Turn riding 10090765 through 12022041 BigDog A Series Zero Turn riding 11100596 through 12054999 C Series Zero Turn riding 11031908 through 12054999 R Diablo Zero Turn riding 12020696 through 12054999 R PowerBar Zero Turn riding 12020892 through 12054999 R Series Zero Turn riding 11021137 through 12054999 T Series Walk-behind 11050815 through 12054999 X Series Zero Turn riding 11039001 through 12054999 X Diablo Zero Turn riding 11090151 through 12054999. Recalled by Excel Industries Inc., of Hesston, Kan.. Units affected: About 18,000.
Why was this product recalled? ▼
The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 1, 2012. Severity: Moderate. Recall number: 13704.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (13704) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported November 1, 2012. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.