Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance

Recall Insight

This CPSC action (record #14104) was formally reported on February 12, 2014. It is classified under Moderate severity, with a current status of Active. Visonic Ltd., of Tel Aviv, Israel is listed as the recalling firm. Federal records indicate About 1,700 (previous recall of 24,000 units in September 2013) units are affected, placing this recall in the million-unit bracket that typically triggers nationwide consumer alerts and retailer sweeps.

The documented reason for this recall is: Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit. — consumers holding this product should act on that instruction rather than relying on general guidance.

To put this record in context, PlainRecalls indexes 83,949 recalls across the FDA, CPSC, NHTSA and USDA FSIS going back to 1995. Within the same product category, the database holds 6 closely related recalls, of which 6 were also issued by CPSC. That clustering is a signal — repeated actions in a narrow category often indicate a systemic quality-control issue, a supplier-wide contamination, or a design defect that has propagated across product lines. This recall is roughly 12 years old; older recalls can remain relevant because many units enter resale, rental, and secondary-market channels where the original warning never reaches the end user. Always cross-check the recall number against the official agency page before relying on any summary.