Severity
Moderate
ModerateActive
CPSC recall · Reported February 12, 2014
Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
Visonic Ltd., of Tel Aviv, Israel recalled The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables … - a moderate-severity action.
Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergenc… was recalled by Visonic Ltd., of Tel Aviv, Israel in February 12, 2014. Reason: Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergen…. Remedy: Consumers should immediately contact their system installer or a Visonic alarm installati…. Verify recall #14104 with the CPSC before acting.
The recall
Visonic Ltd., of Tel Aviv, Israel issued this moderate-severity CPSC recall-Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergen….
- Moderate
- severity level
- February 12, 2014
- reported
Sourced from official CPSC enforcement records. Verify recall #14104 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #14104) was formally reported on February 12, 2014. It is classified under Moderate severity, with a current status of Active. Visonic Ltd., of Tel Aviv, Israel is listed as the recalling firm. Federal records list the affected scope as About 1,700 (previous recall of 24,000 units in September 2013).
The documented reason for this recall is: Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 1,700 (previous recall of 24,000 units in September 2013)
Related Recalls
6
6 from same agency
Product description
The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.
Reason for recall
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
Remedy, what to do
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 14104 |
| Date reported | February 12, 2014 |
| Date initiated | February 12, 2014 |
| Recalling firm | Visonic Ltd., of Tel Aviv, Israel |
| Affected scope | About 1,700 (previous recall of 24,000 units in September 2013) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled …
- Check the recall number (14104) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.. Recalled by Visonic Ltd., of Tel Aviv, Israel. Units affected: About 1,700 (previous recall of 24,000 units in September 2013).
Why was this product recalled? ▼
Following a reboot or system reset, the Amber SelectX Base Stations can fail to operate and detect an emergency signal from the personal pendant.
What should consumers do? ▼
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 12, 2014. Severity: Moderate. Recall number: 14104.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (14104) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported February 12, 2014. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.