Severity
Moderate
ModerateActive
CPSC recall · Reported May 21, 2014
Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Nest Labs Inc. of Palo Alto, Calif. recalled This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or … - a moderate-severity action.
Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert was recalled by Nest Labs Inc. of Palo Alto, Calif. in May 21, 2014. Reason: Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave fe…. Remedy: The repair is an automatic electronic update that disables the Nest Wave feature and is d…. Verify recall #14187 with the CPSC before acting.
The recall
Nest Labs Inc. of Palo Alto, Calif. issued this moderate-severity CPSC recall-Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave fe….
- Moderate
- severity level
- May 21, 2014
- reported
Sourced from official CPSC enforcement records. Verify recall #14187 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #14187) was formally reported on May 21, 2014. It is classified under Moderate severity, with a current status of Active. Nest Labs Inc. of Palo Alto, Calif. is listed as the recalling firm. Federal records list the affected scope as About 440,000.
The documented reason for this recall is: Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 440,000
Related Recalls
6
6 from same agency
Product description
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.
Reason for recall
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
Remedy, what to do
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 14187 |
| Date reported | May 21, 2014 |
| Date initiated | May 21, 2014 |
| Recalling firm | Nest Labs Inc. of Palo Alto, Calif. |
| Affected scope | About 440,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connec…
- Check the recall number (14187) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.. Recalled by Nest Labs Inc. of Palo Alto, Calif.. Units affected: About 440,000.
Why was this product recalled? ▼
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
What should consumers do? ▼
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 21, 2014. Severity: Moderate. Recall number: 14187.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (14187) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Shenzhen Bopu Product Design Co., Ltd., dba POPOOO, of China · 2026-07-02
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Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported May 21, 2014. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.