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CPSC recall · Reported May 21, 2014

Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert

Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.

Recall #
14187
Affected scope
About 440,000
Compiled from official public sources by the publisher.
Verify with CPSC →
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Nest Labs Inc. of Palo Alto, Calif. recalled This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or ….

Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert was recalled by Nest Labs Inc. of Palo Alto, Calif. in May 21, 2014. Reason: Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave fe…. Remedy: The repair is an automatic electronic update that disables the Nest Wave feature and is d…. Verify recall #14187 with the CPSC before acting.

The recall

Nest Labs Inc. of Palo Alto, Calif. issued this CPSC recall-Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave fe….

None
agency class
May 21, 2014
reported

Sourced from official CPSC enforcement records. Verify recall #14187 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Electronics recalls over time

Where this recall sits in its category - 622 electronics recalls on record

102030405060 20052008201120142017202020232026 49

Product description

This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.

Reason for recall

Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.

Remedy, what to do

The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.

Recall Profile

Structured summary of the CPSC recall record
Attribute Value
Agency U.S. Consumer Product Safety Commission
Severity class Not classified by agency
Status Active
Recall number 14187
Date reported May 21, 2014
Date initiated May 21, 2014
Recalling firm Nest Labs Inc. of Palo Alto, Calif.
Affected scope About 440,000
Distribution Not disclosed
Official source CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connec…

  • Check the recall number (14187) and product description against the item you own. Search the archive
  • Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
  • Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼
This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.. Recalled by Nest Labs Inc. of Palo Alto, Calif.. Units affected: About 440,000.
Why was this product recalled? ▼
Activity near the product during a fire can prevent the alarm from immediately sounding when the Nest Wave feature is enabled.
What should consumers do? ▼
The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to connect to a network and disable the feature are available at http://support.nest.com/article/Nest-Protect-Safety or by contacting Nest Labs. Consumers whose Nest Protect devices are connected to their wireless network and linked to a Nest account should immediately confirm the receipt of an automatic repair that disabled the Nest Wave feature by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is set to "off" and grayed out. No further action is required and consumers can continue to use their devices.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 21, 2014. CPSC does not publish a hazard classification for this recall. Recall number: 14187.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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This recall: CPSC, reported May 21, 2014. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026