Severity
Moderate
ModerateActive
CPSC recall · Reported February 2, 2016
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
The power cords can overheat, posing fire or shock hazards.
Microsoft Corp., of Redmond, Wash recalled This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Su… - a moderate-severity action.
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards was recalled by Microsoft Corp., of Redmond, Wash in February 2, 2016. Reason: The power cords can overheat, posing fire or shock hazards.. Remedy: Consumers should unplug and stop using the recalled power cords and contact Microsoft for…. Verify recall #16089 with the CPSC before acting.
The recall
Microsoft Corp., of Redmond, Wash issued this moderate-severity CPSC recall-The power cords can overheat, posing fire or shock hazards..
- Moderate
- severity level
- February 2, 2016
- reported
Sourced from official CPSC enforcement records. Verify recall #16089 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #16089) was formally reported on February 2, 2016. It is classified under Moderate severity, with a current status of Active. Microsoft Corp., of Redmond, Wash is listed as the recalling firm. Federal records list the affected scope as About 2.25 million (in addition, about 190,000 were sold in Canada).
The documented reason for this recall is: The power cords can overheat, posing fire or shock hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 40,322 medical devices recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 2.25 million (in addition, about 190,000 were sold in Canada)
Related Recalls
6
3 from same agency
Product description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Reason for recall
The power cords can overheat, posing fire or shock hazards.
Remedy, what to do
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 16089 |
| Date reported | February 2, 2016 |
| Date initiated | February 2, 2016 |
| Recalling firm | Microsoft Corp., of Redmond, Wash |
| Affected scope | About 2.25 million (in addition, about 190,000 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
- Check the recall number (16089) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.. Recalled by Microsoft Corp., of Redmond, Wash. Units affected: About 2.25 million (in addition, about 190,000 were sold in Canada).
Why was this product recalled? ▼
The power cords can overheat, posing fire or shock hazards.
What should consumers do? ▼
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 2, 2016. Severity: Moderate. Recall number: 16089.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (16089) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported February 2, 2016. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.