CPSC recall · Reported February 2, 2016
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
The power cords can overheat, posing fire or shock hazards.
Microsoft Corp., of Redmond, Wash recalled This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Su….
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards was recalled by Microsoft Corp., of Redmond, Wash in February 2, 2016. Reason: The power cords can overheat, posing fire or shock hazards.. Remedy: Consumers should unplug and stop using the recalled power cords and contact Microsoft for…. Verify recall #16089 with the CPSC before acting.
The recall
Microsoft Corp., of Redmond, Wash issued this CPSC recall-The power cords can overheat, posing fire or shock hazards..
- None
- agency class
- February 2, 2016
- reported
Sourced from official CPSC enforcement records. Verify recall #16089 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 41,021 medical devices recalls on record
Product description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Reason for recall
The power cords can overheat, posing fire or shock hazards.
Remedy, what to do
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 16089 |
| Date reported | February 2, 2016 |
| Date initiated | February 2, 2016 |
| Recalling firm | Microsoft Corp., of Redmond, Wash |
| Affected scope | About 2.25 million (in addition, about 190,000 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
- Check the recall number (16089) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Similar severity · nearest report date
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Similar Medical Devices · nearest report date
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Methodology · Corrections · Archive as of August 2026