Severity
Moderate
ModerateActive
CPSC recall · Reported May 26, 2016
Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot
The control panel on the water heaters can overheat, posing fire and burn hazards.
Rheem Sales Company Inc., of Montgomery, Ala. recalled This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 … - a moderate-severity action.
Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at H… was recalled by Rheem Sales Company Inc., of Montgomery, Ala. in May 26, 2016. Reason: The control panel on the water heaters can overheat, posing fire and burn hazards.. Remedy: Consumers should immediately turn off and stop using the recalled water heaters. Consumer…. Verify recall #16177 with the CPSC before acting.
The recall
Rheem Sales Company Inc., of Montgomery, Ala. issued this moderate-severity CPSC recall-The control panel on the water heaters can overheat, posing fire and burn hazards..
- Moderate
- severity level
- May 26, 2016
- reported
Sourced from official CPSC enforcement records. Verify recall #16177 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #16177) was formally reported on May 26, 2016. It is classified under Moderate severity, with a current status of Active. Rheem Sales Company Inc., of Montgomery, Ala. is listed as the recalling firm. Federal records list the affected scope as About 54,000.
The documented reason for this recall is: The control panel on the water heaters can overheat, posing fire and burn hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 54,000
Related Recalls
6
6 from same agency
Product description
This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014
Reason for recall
The control panel on the water heaters can overheat, posing fire and burn hazards.
Remedy, what to do
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 16177 |
| Date reported | May 26, 2016 |
| Date initiated | May 26, 2016 |
| Recalling firm | Rheem Sales Company Inc., of Montgomery, Ala. |
| Affected scope | About 54,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free…
- Check the recall number (16177) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Rheem brand "Performance Platinum" electric water heaters in 40, 50 and 80 gallon capacities. The recalled water heaters are gray and have the "Performance Platinum" Rheem logo decal on the front above the thermostat control panel. The water heaters have a rating plate near the bottom of the unit with the model number, date of manufacture and serial number. Recalled water heaters have the following model number and have a serial number within the following ranges: Model Number Serial Number Ranges Date Code XE40M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50M12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX 01Jan2014 - 21Dec2014 30Jan2015 03Mar2015 - 13Apr2015 XE50T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014 XE80T12EC55U0 A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX 1Jan2014 - 21Dec2014. Recalled by Rheem Sales Company Inc., of Montgomery, Ala.. Units affected: About 54,000.
Why was this product recalled? ▼
The control panel on the water heaters can overheat, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately turn off and stop using the recalled water heaters. Consumers should contact Rheem to request a free repair by a Rheem field technician.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 26, 2016. Severity: Moderate. Recall number: 16177.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (16177) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported May 26, 2016. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.