Severity
Moderate
ModerateActive
CPSC recall · Reported January 4, 2017
Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Panasonic, of Japan recalled This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models … - a moderate-severity action.
Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards was recalled by Panasonic, of Japan in January 4, 2017. Reason: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.. Remedy: Consumers should immediately go to the firm's website and click on the battery pack utili…. Verify recall #17064 with the CPSC before acting.
The recall
Panasonic, of Japan issued this moderate-severity CPSC recall-The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers..
- Moderate
- severity level
- January 4, 2017
- reported
Sourced from official CPSC enforcement records. Verify recall #17064 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #17064) was formally reported on January 4, 2017. It is classified under Moderate severity, with a current status of Active. Panasonic, of Japan is listed as the recalling firm. Federal records list the affected scope as About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico..
The documented reason for this recall is: The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and … - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
Related Recalls
6
6 from same agency
Product description
This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Reason for recall
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
Remedy, what to do
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 17064 |
| Date reported | January 4, 2017 |
| Date initiated | January 4, 2017 |
| Recalling firm | Panasonic, of Japan |
| Affected scope | About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico. |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the…
- Check the recall number (17064) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.. Recalled by Panasonic, of Japan. Units affected: About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico..
Why was this product recalled? ▼
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What should consumers do? ▼
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only. Battery packs previously identified as not affected by the March 30, 2016 recall are included in this expanded announcement.
Which agency issued this recall? ▼
This recall was issued by the CPSC on January 4, 2017. Severity: Moderate. Recall number: 17064.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (17064) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported January 4, 2017. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.