Severity
Moderate
ModerateActive
CPSC recall · Reported July 28, 2017
Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)
The dispensers can overheat and smoke, posing fire and burn hazards.
Water Solutions (Hong Kong) Limited of Hong Kong recalled This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with mode… - a moderate-severity action.
Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazard… was recalled by Water Solutions (Hong Kong) Limited of Hong Kong in July 28, 2017. Reason: The dispensers can overheat and smoke, posing fire and burn hazards.. Remedy: Consumers should immediately unplug the water dispensers and stop using them. Nestlé Wate…. Verify recall #17760 with the CPSC before acting.
The recall
Water Solutions (Hong Kong) Limited of Hong Kong issued this moderate-severity CPSC recall-The dispensers can overheat and smoke, posing fire and burn hazards..
- Moderate
- severity level
- July 28, 2017
- reported
Sourced from official CPSC enforcement records. Verify recall #17760 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #17760) was formally reported on July 28, 2017. It is classified under Moderate severity, with a current status of Active. Water Solutions (Hong Kong) Limited of Hong Kong is listed as the recalling firm. Federal records list the affected scope as About 12,300.
The documented reason for this recall is: The dispensers can overheat and smoke, posing fire and burn hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions s… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 12,300
Related Recalls
6
6 from same agency
Product description
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
Reason for recall
The dispensers can overheat and smoke, posing fire and burn hazards.
Remedy, what to do
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 17760 |
| Date reported | July 28, 2017 |
| Date initiated | July 28, 2017 |
| Recalling firm | Water Solutions (Hong Kong) Limited of Hong Kong |
| Affected scope | About 12,300 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to s…
- Check the recall number (17760) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.. Recalled by Water Solutions (Hong Kong) Limited of Hong Kong. Units affected: About 12,300.
Why was this product recalled? ▼
The dispensers can overheat and smoke, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
Which agency issued this recall? ▼
This recall was issued by the CPSC on July 28, 2017. Severity: Moderate. Recall number: 17760.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (17760) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with Cooper Lighting Recalls Metalux Optimized High Bay LED Ligh… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported July 28, 2017. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.