Severity
Moderate
ModerateActive
CPSC recall · Reported August 16, 2017
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
The cellphone battery can overheat, posing fire and burn hazards.
FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. recalled This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellpho… - a moderate-severity action.
FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (… was recalled by FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. in August 16, 2017. Reason: The cellphone battery can overheat, posing fire and burn hazards.. Remedy: Consumers should immediately stop using the recalled battery and power down their smartph…. Verify recall #17762 with the CPSC before acting.
The recall
FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. issued this moderate-severity CPSC recall-The cellphone battery can overheat, posing fire and burn hazards..
- Moderate
- severity level
- August 16, 2017
- reported
Sourced from official CPSC enforcement records. Verify recall #17762 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #17762) was formally reported on August 16, 2017. It is classified under Moderate severity, with a current status of Active. FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. is listed as the recalling firm. Federal records list the affected scope as About 10,200 batteries.
The documented reason for this recall is: The cellphone battery can overheat, posing fire and burn hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replaceme… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 10,200 batteries
Related Recalls
6
6 from same agency
Product description
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Reason for recall
The cellphone battery can overheat, posing fire and burn hazards.
Remedy, what to do
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 17762 |
| Date reported | August 16, 2017 |
| Date initiated | August 16, 2017 |
| Recalling firm | FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa. |
| Affected scope | About 10,200 batteries |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled batt…
- Check the recall number (17762) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.. Recalled by FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa.. Units affected: About 10,200 batteries.
Why was this product recalled? ▼
The cellphone battery can overheat, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 16, 2017. Severity: Moderate. Recall number: 17762.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (17762) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
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CPSC Moderate
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Compare this recall with Projecting LED Finger Light Toys Recalled Due to Risk of Se… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported August 16, 2017. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.