NHTSA recall · Reported April 28, 2017
VOLKSWAGEN 2016-2017: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resultin…
Volkswagen recalled Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles….
VOLKSWAGEN 2016-2017: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT was recalled by Volkswagen in April 28, 2017. Reason: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front s…. Remedy: Volkswagen will notify owners, and dealers will replace the front seat head restraints, f…. Verify recall #17V287000 with the NHTSA before acting.
The recall
Volkswagen issued this NHTSA recall-Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front s….
- None
- agency class
- April 28, 2017
- reported
Sourced from official NHTSA enforcement records. Verify recall #17V287000 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
The number of affected units is not disclosed in the agency filing, which is common for drug and food recalls where lot-level tracking supersedes unit counts. Distribution scope (see Distribution below) directly affects the consumer exposure window and determines whether a recall remains regional or escalates into a nationwide advisory. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from NHTSA - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Vehicles recalls over time
Where this recall sits in its category - 7,783 vehicles recalls on record
Product description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Reason for recall
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."
Hazard
If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.
Remedy, what to do
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | National Highway Traffic Safety Administration |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 17V287000 |
| Date reported | April 28, 2017 |
| Date initiated | April 28, 2017 |
| Recalling firm | Volkswagen |
| Affected scope | Not disclosed |
| Distribution | United States |
| Official source | NHTSA notice → |
Profile values are sourced directly from the official NHTSA enforcement record. Source: National Highway Traffic Safety Administration.
What to do with this recall
Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26…
- Check the recall number (17V287000) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official NHTSA notice before acting. NHTSA notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official NHTSA record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
Vehicle and equipment notices outside this manufacturer and filing state, matched by archive severity grade and report timing.
Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Vehicles · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026