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Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)

Reported: February 6, 2018 Initiated: February 6, 2018 #18722

Product Description

The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.

Reason for Recall

The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.

Remedy

Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.

Details

Units Affected
About 3,300
Official Source
https://www.cpsc.gov/Recalls/2018/Tiffany-Co-Recalls-Crystal-Mugs-Due-to-Burn-and-Laceration-Hazards-Recall-Alert

Frequently Asked Questions

What product was recalled? ▼
The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.. Recalled by STEKLARNA ROGAŠKA D.D., of Slovenia. Units affected: About 3,300.
Why was this product recalled? ▼
The mugs can crack or break when used with or exposed to hot liquids, posing burn and laceration hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 6, 2018. Severity: Moderate. Recall number: 18722.

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