Severity
Moderate
ModerateActive
CPSC recall · Reported October 25, 2018
Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Waupaca Elevator Company of Appleton, Wis. recalled This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, s… - a moderate-severity action.
Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard was recalled by Waupaca Elevator Company of Appleton, Wis. in October 25, 2018. Reason: The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injur…. Remedy: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevat…. Verify recall #19022 with the CPSC before acting.
The recall
Waupaca Elevator Company of Appleton, Wis. issued this moderate-severity CPSC recall-The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injur….
- Moderate
- severity level
- October 25, 2018
- reported
Sourced from official CPSC enforcement records. Verify recall #19022 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #19022) was formally reported on October 25, 2018. It is classified under Moderate severity, with a current status of Active. Waupaca Elevator Company of Appleton, Wis. is listed as the recalling firm. Federal records list the affected scope as About 8,000.
The documented reason for this recall is: The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elev… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 8,000
Related Recalls
6
6 from same agency
Product description
This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.
Reason for recall
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
Remedy, what to do
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 19022 |
| Date reported | October 25, 2018 |
| Date initiated | October 25, 2018 |
| Recalling firm | Waupaca Elevator Company of Appleton, Wis. |
| Affected scope | About 8,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection…
- Check the recall number (19022) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.. Recalled by Waupaca Elevator Company of Appleton, Wis.. Units affected: About 8,000.
Why was this product recalled? ▼
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
What should consumers do? ▼
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 25, 2018. Severity: Moderate. Recall number: 19022.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (19022) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported October 25, 2018. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.