CPSC recall · Reported October 25, 2018
Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
Waupaca Elevator Company of Appleton, Wis. recalled This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, s….
Waupaca Elevator Recalls to Inspect Elevators Due to Injury Hazard was recalled by Waupaca Elevator Company of Appleton, Wis. in October 25, 2018. Reason: The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injur…. Remedy: Consumers should immediately stop using the recalled elevators and contact Waupaca Elevat…. Verify recall #19022 with the CPSC before acting.
The recall
Waupaca Elevator Company of Appleton, Wis. issued this CPSC recall-The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injur….
- None
- agency class
- October 25, 2018
- reported
Sourced from official CPSC enforcement records. Verify recall #19022 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,089 household products recalls on record
Product description
This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers' homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead. The powerhead can be located in the attic, closet, machine room, crawl space, garage, or the bottom of the hoistway.
Reason for recall
The elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop, posing an injury hazard to consumers in the elevator cab.
Remedy, what to do
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 19022 |
| Date reported | October 25, 2018 |
| Date initiated | October 25, 2018 |
| Recalling firm | Waupaca Elevator Company of Appleton, Wis. |
| Affected scope | About 8,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection…
- Check the recall number (19022) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Household Products · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026