Severity
Moderate
ModerateActive
CPSC recall · Reported August 28, 2019
Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Whirlpool Corporation, of Benton Harbor, Mich. recalled This recall involves cooktops with a glass cooking surface, touch controls, radiant and d… - a moderate-severity action.
Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards was recalled by Whirlpool Corporation, of Benton Harbor, Mich. in August 28, 2019. Reason: The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.. Remedy: Consumers should immediately contact Whirlpool to arrange for a free installation of a re…. Verify recall #19189 with the CPSC before acting.
The recall
Whirlpool Corporation, of Benton Harbor, Mich. issued this moderate-severity CPSC recall-The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards..
- Moderate
- severity level
- August 28, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #19189 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #19189) was formally reported on August 28, 2019. It is classified under Moderate severity, with a current status of Active. Whirlpool Corporation, of Benton Harbor, Mich. is listed as the recalling firm. Federal records list the affected scope as About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico).
The documented reason for this recall is: The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)
Related Recalls
6
6 from same agency
Product description
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB JEC4430HS JEC4430HB JEC4536HS JEC4536HB JEC4424HB Downdraft Radiant Model Numbers Begin With: JED4430GB JED4536GB JED4430GS JED4536GS
Reason for recall
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
Remedy, what to do
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 19189 |
| Date reported | August 28, 2019 |
| Date initiated | August 28, 2019 |
| Recalling firm | Whirlpool Corporation, of Benton Harbor, Mich. |
| Affected scope | About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn…
- Check the recall number (19189) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models. Model Numbers Radiant Model Numbers Begin With: KCES950HSS KCES950HBL KCES956HSS KCES956HBL WCE97US0HS WCE97US0HB WCE97US6HS WCE97US6HB JEC4430HS JEC4430HB JEC4536HS JEC4536HB JEC4424HB Downdraft Radiant Model Numbers Begin With: JED4430GB JED4536GB JED4430GS JED4536GS. Recalled by Whirlpool Corporation, of Benton Harbor, Mich.. Units affected: About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico).
Why was this product recalled? ▼
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.
What should consumers do? ▼
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 28, 2019. Severity: Moderate. Recall number: 19189.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (19189) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported August 28, 2019. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.