Severity
Moderate
ModerateActive
CPSC recall · Reported August 13, 2019
SunSetter Recalls Vinyl Covers for Motorized Awnings Due to Impact and Fall Hazards; One Death Reported (Recall Alert)
If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed, the awning can open unexpectedly with enough force to strike a consum…
SunSetter Products LP, of Malden, Mass. recalled This recall involves all soft vinyl awning covers used with SunSetter® Motorized, Motoriz… - a moderate-severity action.
SunSetter Recalls Vinyl Covers for Motorized Awnings Due to Impact and Fall Hazards; One … was recalled by SunSetter Products LP, of Malden, Mass. in August 13, 2019. Reason: If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed,…. Remedy: Consumers should not attempt to install covers for the motorized awnings or remove any in…. Verify recall #19767 with the CPSC before acting.
The recall
SunSetter Products LP, of Malden, Mass. issued this moderate-severity CPSC recall-If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed,….
- Moderate
- severity level
- August 13, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #19767 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #19767) was formally reported on August 13, 2019. It is classified under Moderate severity, with a current status of Active. SunSetter Products LP, of Malden, Mass. is listed as the recalling firm. Federal records list the affected scope as About 270,000 units (In addition, approximately 11,000 units were distributed in Canada).
The documented reason for this recall is: If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed, the awning can open unexpectedly with enough force to strike a consumer standing in the awning's path, causin… Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should not attempt to install covers for the motorized awnings or remove any installed covers until they have received instructions from SunSetter. Consumers should contact SunSetter for fr… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 270,000 units (In addition, approximately 11,000 units were distributed in Canada)
Related Recalls
6
6 from same agency
Product description
This recall involves all soft vinyl awning covers used with SunSetter® Motorized, Motorized XL, Motorized PRO, Motorized PROXL, and Oasis Freestanding Motorized Retractable Awnings distributed by SunSetter from June 1999 to January 2019 and supplied with bungee tie-downs. Covers for manually operated awnings are not affected by this recall.
Reason for recall
If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed, the awning can open unexpectedly with enough force to strike a consumer standing in the awning's path, causing them to fall and suffer death or serious injury.
Remedy, what to do
Consumers should not attempt to install covers for the motorized awnings or remove any installed covers until they have received instructions from SunSetter. Consumers should contact SunSetter for free breakaway safety clips (that replace the bungee tie-downs provided with the cover) and instructions for their use, and instructions on how to safely remove any installed bungee tie-downs (available at https://www.sunsetter.com/safety). SunSetter is contacting all known purchasers directly.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 19767 |
| Date reported | August 13, 2019 |
| Date initiated | August 13, 2019 |
| Recalling firm | SunSetter Products LP, of Malden, Mass. |
| Affected scope | About 270,000 units (In addition, approximately 11,000 units were distributed in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should not attempt to install covers for the motorized awnings or remove any installed covers until they have received …
- Check the recall number (19767) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves all soft vinyl awning covers used with SunSetter® Motorized, Motorized XL, Motorized PRO, Motorized PROXL, and Oasis Freestanding Motorized Retractable Awnings distributed by SunSetter from June 1999 to January 2019 and supplied with bungee tie-downs. Covers for manually operated awnings are not affected by this recall.. Recalled by SunSetter Products LP, of Malden, Mass.. Units affected: About 270,000 units (In addition, approximately 11,000 units were distributed in Canada).
Why was this product recalled? ▼
If a powered awning is activated while the cover is secured with bungee tie-downs, when the cover is removed, the awning can open unexpectedly with enough force to strike a consumer standing in the awning's path, causing them to fall and suffer death or serious injury.
What should consumers do? ▼
Consumers should not attempt to install covers for the motorized awnings or remove any installed covers until they have received instructions from SunSetter. Consumers should contact SunSetter for free breakaway safety clips (that replace the bungee tie-downs provided with the cover) and instructions for their use, and instructions on how to safely remove any installed bungee tie-downs (available at https://www.sunsetter.com/safety). SunSetter is contacting all known purchasers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 13, 2019. Severity: Moderate. Recall number: 19767.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (19767) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with Cooper Lighting Recalls Metalux Optimized High Bay LED Ligh… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported August 13, 2019. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.