GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

The call button can fail when pushed by the consumer in an emergency.

Recall #: 19775
Affected scope: About 44,300

Compiled from official public sources by the publisher. · Updated September 2026

Borqs Hong Kong Limited recalled This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured b….

GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Fa… was recalled by Borqs Hong Kong Limited in August 30, 2019. Reason: The call button can fail when pushed by the consumer in an emergency.. Remedy: Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to recei…. Verify recall #19775 with the CPSC before acting.

The recall

Borqs Hong Kong Limited issued this CPSC recall-The call button can fail when pushed by the consumer in an emergency..

None
agency class: August 30, 2019
reported

Sourced from official CPSC enforcement records. Verify recall #19775 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Reason for recall

The call button can fail when pushed by the consumer in an emergency.

Remedy, what to do

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Recall Profile

Structured summary of the CPSC recall record
Attribute	Value
Agency	U.S. Consumer Product Safety Commission
Severity class	Not classified by agency
Status	Active
Recall number	19775
Date reported	August 30, 2019
Date initiated	August 30, 2019
Recalling firm	Borqs Hong Kong Limited
Affected scope	About 44,300
Distribution	Not disclosed
Official source	CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contactin…

Check the recall number (19775) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

The call button can fail when pushed by the consumer in an emergency.

What should consumers do? ▼

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Which agency issued this recall? ▼

This recall was issued by the CPSC on August 30, 2019. CPSC does not publish a hazard classification for this recall. Recall number: 19775.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

Nationwide recalls with similar severity or category timing

Consumer-product notices outside this firm and state, matched by severity timing and product category.

Similar severity · nearest report date

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This recall: CPSC, reported August 30, 2019. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026