Severity
Moderate
ModerateActive
CPSC recall · Reported August 30, 2019
GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)
The call button can fail when pushed by the consumer in an emergency.
Borqs Hong Kong Limited recalled This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured b… - a moderate-severity action.
GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Fa… was recalled by Borqs Hong Kong Limited in August 30, 2019. Reason: The call button can fail when pushed by the consumer in an emergency.. Remedy: Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to recei…. Verify recall #19775 with the CPSC before acting.
The recall
Borqs Hong Kong Limited issued this moderate-severity CPSC recall-The call button can fail when pushed by the consumer in an emergency..
- Moderate
- severity level
- August 30, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #19775 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #19775) was formally reported on August 30, 2019. It is classified under Moderate severity, with a current status of Active. Borqs Hong Kong Limited is listed as the recalling firm. Federal records list the affected scope as About 44,300.
The documented reason for this recall is: The call button can fail when pushed by the consumer in an emergency. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 40,322 medical devices recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 44,300
Related Recalls
6
3 from same agency
Product description
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.
Reason for recall
The call button can fail when pushed by the consumer in an emergency.
Remedy, what to do
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 19775 |
| Date reported | August 30, 2019 |
| Date initiated | August 30, 2019 |
| Recalling firm | Borqs Hong Kong Limited |
| Affected scope | About 44,300 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contactin…
- Check the recall number (19775) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.. Recalled by Borqs Hong Kong Limited. Units affected: About 44,300.
Why was this product recalled? ▼
The call button can fail when pushed by the consumer in an emergency.
What should consumers do? ▼
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 30, 2019. Severity: Moderate. Recall number: 19775.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (19775) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported August 30, 2019. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.