PlainRecalls
CPSC Moderate Active

GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

Reported: August 30, 2019 Initiated: August 30, 2019 #19775

Product Description

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Reason for Recall

The call button can fail when pushed by the consumer in an emergency.

Remedy

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Details

Recalling Firm
Borqs Hong Kong Limited
Units Affected
About 44,300
Official Source
https://www.cpsc.gov/Recalls/2019/GreatCall-Recalls-Lively-Mobile-Plus-Emergency-Alert-Device-Due-to-Risk-of-Call-Button-Failing-in-an-Emergency-Recall-Alert

Frequently Asked Questions

What product was recalled? ▼
This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have "GreatCall" printed near the top of the front of the device. The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer's neck for fall detection or clips onto a consumer's purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.. Recalled by Borqs Hong Kong Limited. Units affected: About 44,300.
Why was this product recalled? ▼
The call button can fail when pushed by the consumer in an emergency.
What should consumers do? ▼
Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on August 30, 2019. Severity: Moderate. Recall number: 19775.

Related Recalls

FDA Devices Moderate

Convenience Kits 1. 25GA Convenience Kit - FNX VS0644.25-FNX 2. 25GA Convenience Kit - FXX VS0644.25-FXX 3.2…

Vortex Surgical Inc. · 2026-02-11
FDA Devices Moderate

COULTER DxH Diluent, REF 628017 COULTER DxH ECO Diluent REF C67250 For use as an isotonic buffered diluent in conju…

Beckman Coulter, Inc. · 2026-02-11
FDA Devices Moderate

Product Name: Single Use 3-Lumen Sphincterotome V Model/Catalog Number: KD-V411M-1520 Product Description: These inst…

Olympus Corporation of the Americas · 2026-02-11
FDA Devices Moderate

Product Name: Disposable Triple Lumen Sphincterotome Model/Catalog Number: KD-401Q-0330 Product Description: These in…

Olympus Corporation of the Americas · 2026-02-11
FDA Devices Moderate

Product Name: Lumipulse pTau 217 Plasma Controls Model/Catalog Number: 81558 Software Version: Not Applicable Produc…

Fujirebio Diagnostics, Inc. · 2026-02-11

Explore Related Data

Vehicle Safety → Drug Information →