PlainRecalls
NHTSA Critical Active

MERCEDES-BENZ 2019: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Reported: September 18, 2019 Initiated: September 18, 2019 #19V666000

Product Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.

Reason for Recall

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.

Hazard

The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.

Details

Recalling Firm
MERCEDES-BENZ
Distribution
United States

Frequently Asked Questions

What product was recalled?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.. Recalled by MERCEDES-BENZ.
Why was this product recalled?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
What should consumers do?
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Which agency issued this recall?
This recall was issued by the NHTSA on September 18, 2019. Severity: Critical. Recall number: 19V666000.