MERCEDES-BENZ 2013-2017: COMMUNICATION

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ fr…

Recall #: 19V787000

Compiled from official public sources by the publisher. · Updated September 2026

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Mercedes-benz recalled Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software….

MERCEDES-BENZ 2013-2017: COMMUNICATION was recalled by Mercedes-benz in November 1, 2019. Reason: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may caus…. Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, …. Verify recall #19V787000 with the NHTSA before acting.

The recall

Mercedes-benz issued this NHTSA recall-Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may caus….

None
agency class: November 1, 2019
reported

Sourced from official NHTSA enforcement records. Verify recall #19V787000 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

The number of affected units is not disclosed in the agency filing, which is common for drug and food recalls where lot-level tracking supersedes unit counts. Distribution scope (see Distribution below) directly affects the consumer exposure window and determines whether a recall remains regional or escalates into a nationwide advisory. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 3 from NHTSA - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Reason for recall

Hazard

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy, what to do

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Recall Profile

Structured summary of the NHTSA recall record
Attribute	Value
Agency	National Highway Traffic Safety Administration
Severity class	Not classified by agency
Status	Active
Recall number	19V787000
Date reported	November 1, 2019
Date initiated	November 1, 2019
Recalling firm	Mercedes-benz
Affected scope	Not disclosed
Distribution	United States
Official source	NHTSA notice →

Profile values are sourced directly from the official NHTSA enforcement record. Source: National Highway Traffic Safety Administration.

What to do with this recall

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a su…

Check the recall number (19V787000) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official NHTSA notice before acting. NHTSA notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official NHTSA record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

What should consumers do? ▼

Which agency issued this recall? ▼

This recall was issued by the NHTSA on November 1, 2019. NHTSA does not publish a hazard classification for this recall. Recall number: 19V787000.

Where was the recalled product distributed? ▼

Distribution: United States.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

Nationwide recalls with similar severity or category timing

Vehicle and equipment notices outside this manufacturer and filing state, matched by archive severity grade and report timing.

Similar severity · nearest report date

Same archive severity grade, closest by report date among other firms and states.

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Similar Vehicles · nearest report date

Same product category, closest by report date among other firms and states (deduped against the severity set).

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This recall: NHTSA, reported November 1, 2019. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026