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CPSC recall · Reported October 10, 2019

Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

Recall #
20009
Affected scope
About 5,350 (in addition, about 450 were sold in Canada)
Compiled from official public sources by the publisher.
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The CPSC recalled This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and….

Carrier Recalls Carrier- and Bryant-Branded Heat Pumps Due to Fire Hazard was recalled and listed by the CPSC in October 10, 2019. Reason: The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.. Remedy: Consumers should immediately contact their installing servicer, dealer or contractor to a…. Verify recall #20009 with the CPSC before acting.

The recall

issued this CPSC recall-The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard..

None
agency class
October 10, 2019
reported

Sourced from official CPSC enforcement records. Verify recall #20009 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Medical Devices recalls over time

Where this recall sits in its category - 41,021 medical devices recalls on record

01,0002,0003,0004,000 20052008201120142017202020232026 1,947

Product description

This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA

Reason for recall

The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.

Remedy, what to do

Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.

Recall Profile

Structured summary of the CPSC recall record
Attribute Value
Agency U.S. Consumer Product Safety Commission
Severity class Not classified by agency
Status Active
Recall number 20009
Date reported October 10, 2019
Date initiated October 10, 2019
Recalling firm Not disclosed
Affected scope About 5,350 (in addition, about 450 were sold in Canada)
Distribution Not disclosed
Official source CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting…

  • Check the recall number (20009) and product description against the item you own. Search the archive
  • Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
  • Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are: Brand Product Model Number Product Number Carrier 1.5-ton multi-zone 38MGQC18---3 38MGQC18---301-- 4-ton multi-zone 38MGQF48---3 38MGQF48---301-- 4-ton single-zone 38MBQB48---3 38MBQB48--301-- Bryant 1.5-ton multi-zone 538TEQ018RCMA 538TEQ018RCMAAAA 4-ton multi-zone 538TEQ048RFMA 538TEQ048RFMAAAA 4-ton single-zone 538REQ048RBMA 538REQ048RBMAAAA. Units affected: About 5,350 (in addition, about 450 were sold in Canada).
Why was this product recalled? ▼
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 10, 2019. CPSC does not publish a hazard classification for this recall. Recall number: 20009.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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This recall: CPSC, reported October 10, 2019. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026