CPSC recall · Reported September 9, 2020
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Whill, Inc. (Japan), of Japan recalled This recall involves WHILL Model Ci. The product is a personal mobility device that is po….
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards was recalled by Whill, Inc. (Japan), of Japan in September 9, 2020. Reason: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease…. Remedy: Consumers should immediately stop using the recalled personal mobility vehicle and contac…. Verify recall #20177 with the CPSC before acting.
The recall
Whill, Inc. (Japan), of Japan issued this CPSC recall-The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease….
- None
- agency class
- September 9, 2020
- reported
Sourced from official CPSC enforcement records. Verify recall #20177 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 41,021 medical devices recalls on record
Product description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Reason for recall
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy, what to do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 20177 |
| Date reported | September 9, 2020 |
| Date initiated | September 9, 2020 |
| Recalling firm | Whill, Inc. (Japan), of Japan |
| Affected scope | About 1,160 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control p…
- Check the recall number (20177) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
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Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Medical Devices · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026