Severity
Moderate
ModerateActive
CPSC recall · Reported September 9, 2020
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Whill, Inc. (Japan), of Japan recalled This recall involves WHILL Model Ci. The product is a personal mobility device that is po… - a moderate-severity action.
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards was recalled by Whill, Inc. (Japan), of Japan in September 9, 2020. Reason: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease…. Remedy: Consumers should immediately stop using the recalled personal mobility vehicle and contac…. Verify recall #20177 with the CPSC before acting.
The recall
Whill, Inc. (Japan), of Japan issued this moderate-severity CPSC recall-The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease….
- Moderate
- severity level
- September 9, 2020
- reported
Sourced from official CPSC enforcement records. Verify recall #20177 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #20177) was formally reported on September 9, 2020. It is classified under Moderate severity, with a current status of Active. Whill, Inc. (Japan), of Japan is listed as the recalling firm. Federal records list the affected scope as About 1,160.
The documented reason for this recall is: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 40,322 medical devices recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 1,160
Related Recalls
6
3 from same agency
Product description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Reason for recall
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
Remedy, what to do
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 20177 |
| Date reported | September 9, 2020 |
| Date initiated | September 9, 2020 |
| Recalling firm | Whill, Inc. (Japan), of Japan |
| Affected scope | About 1,160 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control p…
- Check the recall number (20177) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.. Recalled by Whill, Inc. (Japan), of Japan. Units affected: About 1,160.
Why was this product recalled? ▼
The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Which agency issued this recall? ▼
This recall was issued by the CPSC on September 9, 2020. Severity: Moderate. Recall number: 20177.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (20177) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported September 9, 2020. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.