Severity
Moderate
ModerateActive
CPSC recall · Reported October 18, 2019
Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert)
The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.
Soft Play LLC, of Huntersville, N.c. recalled This recall involved Spider Climb enclosed vertical rope and plastic platform playground … - a moderate-severity action.
Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert) was recalled by Soft Play LLC, of Huntersville, N.c. in October 18, 2019. Reason: The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climb…. Remedy: Soft Play has contacted all purchasers directly and installed all additional platforms fr…. Verify recall #20704 with the CPSC before acting.
The recall
Soft Play LLC, of Huntersville, N.c. issued this moderate-severity CPSC recall-The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climb….
- Moderate
- severity level
- October 18, 2019
- reported
Sourced from official CPSC enforcement records. Verify recall #20704 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #20704) was formally reported on October 18, 2019. It is classified under Moderate severity, with a current status of Active. Soft Play LLC, of Huntersville, N.c. is listed as the recalling firm. Federal records list the affected scope as About 200.
The documented reason for this recall is: The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Outdoor & Sports recalls over time
Where this recall sits in its category - 510 outdoor & sports recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 200
Related Recalls
6
6 from same agency
Product description
This recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly.
Reason for recall
The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.
Remedy, what to do
Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 20704 |
| Date reported | October 18, 2019 |
| Date initiated | October 18, 2019 |
| Recalling firm | Soft Play LLC, of Huntersville, N.c. |
| Affected scope | About 200 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance betw…
- Check the recall number (20704) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly.. Recalled by Soft Play LLC, of Huntersville, N.c.. Units affected: About 200.
Why was this product recalled? ▼
The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.
What should consumers do? ▼
Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 18, 2019. Severity: Moderate. Recall number: 20704.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (20704) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Shenzhen Fuxiangyue Technology Co., Ltd., dba Arrogantf, of China · 2026-06-18
CPSC Moderate
Houoto 642-2150V Pool Drain Covers Recalled Due to Risk of Serious Injury or Death from Entrapment and Drowning Hazards…
Foshan Nanhai District Haichen Tengfei Hardware Factory, of China · 2026-06-11
CPSC Moderate
Joyin Recalls Sloosh Dive Sticks Due to Risk of Serious Injury from Impalement; Violate Federal Dive Sticks Ban
· 2026-06-11
CPSC Moderate
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Dongguanshizhouhedianzishangwuyouxiangongsi (Dongguan Zhouhe E-commerce Co., Ltd.) dba Gudook Outdoor Sports, of China · 2026-06-04
Compare this recall with Topyond Pool Drain Ports with Covers Recalled Due to Risk o… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported October 18, 2019. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.