Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert)

The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.

Recall #: 20704
Affected scope: About 200

Compiled from official public sources by the publisher. · Updated September 2026

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Soft Play LLC, of Huntersville, N.c. recalled This recall involved Spider Climb enclosed vertical rope and plastic platform playground ….

Soft Play Recalls Spider Climb Playground Climbers Due to Fall Hazard (Recall Alert) was recalled by Soft Play LLC, of Huntersville, N.c. in October 18, 2019. Reason: The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climb…. Remedy: Soft Play has contacted all purchasers directly and installed all additional platforms fr…. Verify recall #20704 with the CPSC before acting.

The recall

Soft Play LLC, of Huntersville, N.c. issued this CPSC recall-The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climb….

None
agency class: October 18, 2019
reported

Sourced from official CPSC enforcement records. Verify recall #20704 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Product description

This recall involved Spider Climb enclosed vertical rope and plastic platform playground climbers installed in approximately 200 McDonald's Restaurant Play Places. The climbers are designed with plastic platforms, ropes, cables and chains for children to scale inside a multi-level enclosed tower assembly.

Reason for recall

The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.

Remedy, what to do

Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms.

Recall Profile

Structured summary of the CPSC recall record
Attribute	Value
Agency	U.S. Consumer Product Safety Commission
Severity class	Not classified by agency
Status	Active
Recall number	20704
Date reported	October 18, 2019
Date initiated	October 18, 2019
Recalling firm	Soft Play LLC, of Huntersville, N.c.
Affected scope	About 200
Distribution	Not disclosed
Official source	CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance betw…

Check the recall number (20704) and product description against the item you own. Search the archive
Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼

Why was this product recalled? ▼

The climbing level platforms were designed too far apart, posing a fall hazard to children who can fall climbing from one level to the next.

What should consumers do? ▼

Soft Play has contacted all purchasers directly and installed all additional platforms free of charge to reduce the distance between platforms.

Which agency issued this recall? ▼

This recall was issued by the CPSC on October 18, 2019. CPSC does not publish a hazard classification for this recall. Recall number: 20704.

How do I report an injury from a recalled product? ▼

Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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This recall: CPSC, reported October 18, 2019. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026