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CPSC recall · Reported November 10, 2020

Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Recall #
21028
Affected scope
About 350,000 (In addition, about 8,700 were sold in Canada)
Compiled from official public sources by the publisher.
Verify with CPSC →
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The CPSC recalled This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart door….

Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard was recalled and listed by the CPSC in November 10, 2020. Reason: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire an…. Remedy: Consumers should immediately stop installing the recalled video doorbells and contact Rin…. Verify recall #21028 with the CPSC before acting.

The recall

issued this CPSC recall-The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire an….

None
agency class
November 10, 2020
reported

Sourced from official CPSC enforcement records. Verify recall #21028 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Electronics recalls over time

Where this recall sits in its category - 622 electronics recalls on record

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Product description

This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

Reason for recall

The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Remedy, what to do

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.

Recall Profile

Structured summary of the CPSC recall record
Attribute Value
Agency U.S. Consumer Product Safety Commission
Severity class Not classified by agency
Status Active
Recall number 21028
Date reported November 10, 2020
Date initiated November 10, 2020
Recalling firm Not disclosed
Affected scope About 350,000 (In addition, about 8,700 were sold in Canada)
Distribution Not disclosed
Official source CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions …

  • Check the recall number (21028) and product description against the item you own. Search the archive
  • Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
  • Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.. Units affected: About 350,000 (In addition, about 8,700 were sold in Canada).
Why was this product recalled? ▼
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 10, 2020. CPSC does not publish a hazard classification for this recall. Recall number: 21028.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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This recall: CPSC, reported November 10, 2020. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026