Severity
Moderate
ModerateActive
CPSC recall · Reported November 10, 2020
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Compiled from official public sources by the editorial team.
Verify with CPSC →
The CPSC recalled This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart door… - a moderate-severity action.
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard was recalled and listed by the CPSC in November 10, 2020. Reason: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire an…. Remedy: Consumers should immediately stop installing the recalled video doorbells and contact Rin…. Verify recall #21028 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire an….
- Moderate
- severity level
- November 10, 2020
- reported
Sourced from official CPSC enforcement records. Verify recall #21028 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #21028) was formally reported on November 10, 2020. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 350,000 (In addition, about 8,700 were sold in Canada).
The documented reason for this recall is: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is … - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 350,000 (In addition, about 8,700 were sold in Canada)
Related Recalls
6
6 from same agency
Product description
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Reason for recall
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Remedy, what to do
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 21028 |
| Date reported | November 10, 2020 |
| Date initiated | November 10, 2020 |
| Recalling firm | Not disclosed |
| Affected scope | About 350,000 (In addition, about 8,700 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions …
- Check the recall number (21028) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.. Units affected: About 350,000 (In addition, about 8,700 were sold in Canada).
Why was this product recalled? ▼
The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
What should consumers do? ▼
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 10, 2020. Severity: Moderate. Recall number: 21028.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (21028) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Super Off-Road Solar Power Banks Recalled Due to Overheating; Imported by Spector & Co.
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CPSC Moderate
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School Specialty, LLC, of Greenville, Wisconsin · 2026-06-11
Compare this recall with Projecting LED Finger Light Toys Recalled Due to Risk of Se… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported November 10, 2020. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.