Severity
Moderate
ModerateActive
CPSC recall · Reported March 21, 2024
Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and Laceration Hazards
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Nestlé USA Inc., of Arlington, Virginia recalled This recall involves four gift sets containing a ceramic mug with metallic coating that b… - a moderate-severity action.
Nestlé USA Recalls Metallic Mugs Sold with Starbucks-Branded Gift Sets Due to Burn and La… was recalled by Nestlé USA Inc., of Arlington, Virginia in March 21, 2024. Reason: If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration…. Remedy: Consumers should immediately stop using the recalled mugs, and either return them to the …. Verify recall #24171 with the CPSC before acting.
The recall
Nestlé USA Inc., of Arlington, Virginia issued this moderate-severity CPSC recall-If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration….
- Moderate
- severity level
- March 21, 2024
- reported
Sourced from official CPSC enforcement records. Verify recall #24171 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #24171) was formally reported on March 21, 2024. It is classified under Moderate severity, with a current status of Active. Nestlé USA Inc., of Arlington, Virginia is listed as the recalling firm. Federal records list the affected scope as About 440,500.
The documented reason for this recall is: If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund wh… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 440,500
Related Recalls
6
6 from same agency
Product description
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.
Reason for recall
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
Remedy, what to do
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 24171 |
| Date reported | March 21, 2024 |
| Date initiated | March 21, 2024 |
| Recalling firm | Nestlé USA Inc., of Arlington, Virginia |
| Affected scope | About 440,500 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA …
- Check the recall number (24171) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves four gift sets containing a ceramic mug with metallic coating that bears Starbucks branding. They were sold in 11 oz. and 16 oz. sizes as part of one of the following gift sets sold during the 2023 holiday season: Starbucks Holiday Gift Set with 2 Mugs, Starbucks Classic Hot Cocoa and Mug, Starbucks Peppermint and Classic Hot Cocoas and Mug, and Starbucks Holiday Blend Coffee and Mug.. Recalled by Nestlé USA Inc., of Arlington, Virginia. Units affected: About 440,500.
Why was this product recalled? ▼
If microwaved or filled with extremely hot liquid, the mugs can overheat or break, posing burn and laceration hazards.
What should consumers do? ▼
Consumers should immediately stop using the recalled mugs, and either return them to the place of purchase or contact Nestlé USA for a full refund. Consumers can receive a cash or gift card refund when they return the mug to the store where purchased, or a check from Nestlé USA when they visit https://www.nestleusa.com/info/contact-us-landing, scroll down to "Leave Us a Message", click on "Complaint", select "Recall" from the drop-down menu, attach a photo of the mug or the gift set identifier code, complete the form and hit send. Proof of purchase (receipt) is not required to receive a full refund.
Which agency issued this recall? ▼
This recall was issued by the CPSC on March 21, 2024. Severity: Moderate. Recall number: 24171.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (24171) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported March 21, 2024. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.