Severity
Moderate
ModerateActive
CPSC recall · Reported July 25, 2024
Razor Recalls Icon Electric Scooters Due to Fall Hazard
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Razor USA LLC, of Cerritos, Calif. recalled This recall involves all Razor Icon electric scooters with the following model and serial… - a moderate-severity action.
Razor Recalls Icon Electric Scooters Due to Fall Hazard was recalled by Razor USA LLC, of Cerritos, Calif. in July 25, 2024. Reason: The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall haza…. Remedy: Consumers should immediately stop using the recalled scooters and contact Razor to receiv…. Verify recall #24313 with the CPSC before acting.
The recall
Razor USA LLC, of Cerritos, Calif. issued this moderate-severity CPSC recall-The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall haza….
- Moderate
- severity level
- July 25, 2024
- reported
Sourced from official CPSC enforcement records. Verify recall #24313 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #24313) was formally reported on July 25, 2024. It is classified under Moderate severity, with a current status of Active. Razor USA LLC, of Cerritos, Calif. is listed as the recalling firm. Federal records list the affected scope as About 7,300.
The documented reason for this recall is: The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 7,300
Related Recalls
6
6 from same agency
Product description
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.
Reason for recall
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Remedy, what to do
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 24313 |
| Date reported | July 25, 2024 |
| Date initiated | July 25, 2024 |
| Recalling firm | Razor USA LLC, of Cerritos, Calif. |
| Affected scope | About 7,300 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with pro…
- Check the recall number (24313) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.. Recalled by Razor USA LLC, of Cerritos, Calif.. Units affected: About 7,300.
Why was this product recalled? ▼
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
What should consumers do? ▼
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
Which agency issued this recall? ▼
This recall was issued by the CPSC on July 25, 2024. Severity: Moderate. Recall number: 24313.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (24313) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Shenzhen Bopu Product Design Co., Ltd., dba POPOOO, of China · 2026-07-02
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported July 25, 2024. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.