CPSC recall · Reported April 11, 2024
Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmills Due to Fire Hazard (Recall Alert)
The power cord can become loose from the treadmill's power socket, posing a fire hazard.
The CPSC recalled This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has….
Johnson Health Tech North America Expands Recall of Matrix T1 and T3 Commercial Treadmill… was recalled and listed by the CPSC in April 11, 2024. Reason: The power cord can become loose from the treadmill's power socket, posing a fire hazard.. Remedy: Exercise facilities should inspect their treadmills to confirm whether they have a power …. Verify recall #24743 with the CPSC before acting.
The recall
issued this CPSC recall-The power cord can become loose from the treadmill's power socket, posing a fire hazard..
- None
- agency class
- April 11, 2024
- reported
Sourced from official CPSC enforcement records. Verify recall #24743 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Outdoor & Sports recalls over time
Where this recall sits in its category - 515 outdoor & sports recalls on record
Product description
This recall involves the Matrix Fitness T1xe, T3x, and T3xm treadmills. The treadmill has a running platform that measures 60 inches long by 20 inches wide, a 33-inch-wide console, and a straight power cord with no power cord bracket. Matrix is printed on the treadmill console masts. The model name and the serial number are located on the connecting bar at the bottom of the machine near the power socket. The serial number is composed of the letters TM, a three-digit model number, the manufacture date in YY/MM format followed by a five-digit serial. The recalled treadmills were manufactured from March 2018 through January 2024. MODEL NAME MODEL NUMBER SERIAL NUMBER T1xe TM522 TM5221803xxxxx T3x TM523 TM5231906xxxxx T3xm TM725 TM7251902xxxxx
Reason for recall
The power cord can become loose from the treadmill's power socket, posing a fire hazard.
Remedy, what to do
Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If the bracket is not already installed, facilities should ensure that the power cord is completely inserted into the power socket on the treadmills prior to each use, until repaired. Contact Johnson Health Tech North America to schedule a free installation of a power cord bracket or to order a power cord bracket for self-installation. Johnson Health Tech North America is contacting all known purchasers directly.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 24743 |
| Date reported | April 11, 2024 |
| Date initiated | April 11, 2024 |
| Recalling firm | Not disclosed |
| Affected scope | About 9,700 (About 19,900 were previously recalled in January 2022) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Exercise facilities should inspect their treadmills to confirm whether they have a power cord bracket installed on the unit. If t…
- Check the recall number (24743) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Similar severity · nearest report date
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Similar Outdoor & Sports · nearest report date
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Methodology · Corrections · Archive as of August 2026