MERCEDES-BENZ 2020-2023: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Reported: February 16, 2024 Initiated: February 16, 2024 #24V118000
Product Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
Reason for Recall
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
Hazard
An engine stall increases the risk of a crash.
Remedy
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Details
- Recalling Firm
- MERCEDES-BENZ
- Distribution
- United States
- Official Source
- https://www.nhtsa.gov/recalls?nhtsaId=24V118000
Frequently Asked Questions
What product was recalled? ▼
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.. Recalled by MERCEDES-BENZ.
Why was this product recalled? ▼
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2023 GLE 450 and GLS 450 vehicles. The transmission may not fully downshift in certain conditions, causing the engine to stall.
What should consumers do? ▼
Dealers will update the transmission control unit software, free of charge. Owner notification letters were mailed March 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Which agency issued this recall? ▼
This recall was issued by the NHTSA on February 16, 2024. Severity: Critical. Recall number: 24V118000.
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