Severity
Moderate
ModerateActive
CPSC recall · Reported May 1, 2025
Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Santa Cruz Bicycles LLC, of Santa Cruz, California recalled The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside … - a moderate-severity action.
Santa Cruz Bicycles Recalls Electric Bicycles Due to Fire Hazard was recalled by Santa Cruz Bicycles LLC, of Santa Cruz, California in May 1, 2025. Reason: The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.. Remedy: Consumers should immediately stop using the recalled electric bicycles, disconnect the ba…. Verify recall #25244 with the CPSC before acting.
The recall
Santa Cruz Bicycles LLC, of Santa Cruz, California issued this moderate-severity CPSC recall-The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard..
- Moderate
- severity level
- May 1, 2025
- reported
Sourced from official CPSC enforcement records. Verify recall #25244 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #25244) was formally reported on May 1, 2025. It is classified under Moderate severity, with a current status of Active. Santa Cruz Bicycles LLC, of Santa Cruz, California is listed as the recalling firm. Federal records list the affected scope as About 2,850 (In addition, about 550 were sold in Canada).
The documented reason for this recall is: The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/r… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 3 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Medical Devices recalls over time
Where this recall sits in its category - 40,322 medical devices recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 2,850 (In addition, about 550 were sold in Canada)
Related Recalls
6
3 from same agency
Product description
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.
Reason for recall
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
Remedy, what to do
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 25244 |
| Date reported | May 1, 2025 |
| Date initiated | May 1, 2025 |
| Recalling firm | Santa Cruz Bicycles LLC, of Santa Cruz, California |
| Affected scope | About 2,850 (In addition, about 550 were sold in Canada) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and vis…
- Check the recall number (25244) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The recalled electric bicycles are sold with a 720W lithium-ion battery that sits inside a black case under the frame. "SANTA CRUZ" is printed on the sides of the downtube of the bicycle frame. "Heckler" is printed on the top tube of the frame and on the inside of the left chainstay. The bikes were sold in various colors, including Gloss Avocado Green and Maritime Gray. Note: Do not throw this recalled lithium-ion battery or device in the trash, in the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact them ahead of time and ask whether they accept recalled lithium-ion batteries. If they don't, contact your municipality for further guidance.. Recalled by Santa Cruz Bicycles LLC, of Santa Cruz, California. Units affected: About 2,850 (In addition, about 550 were sold in Canada).
Why was this product recalled? ▼
The recalled electric bicycle's lithium-ion battery can overheat, posing a fire hazard.
What should consumers do? ▼
Consumers should immediately stop using the recalled electric bicycles, disconnect the battery from the bike and charger, and visit the manufacturer's website at https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery to determine if their bicycle is affected and, if so, to register for a free replacement battery to be sent to them. If their battery is involved in this recall, consumers will be required to write "Recalled" on the involved affected battery and upload a photograph of it to https://santacruzbicycles.com/pages/recall-heckler-9-lithium-ion-battery. These consumers should then dispose of the battery in accordance with local and state regulations following registration.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 1, 2025. Severity: Moderate. Recall number: 25244.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (25244) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported May 1, 2025. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.