Patient Information Center iX (PIC iX), Model Numbers 866389, 866390 (PIC iX Expand), and 866424 (PIC iX Hardware) running Software Version Number 4.X
Reported: April 3, 2024 Initiated: February 28, 2024 #Z-1386-2024
Product Description
Patient Information Center iX (PIC iX), Model Numbers 866389, 866390 (PIC iX Expand), and 866424 (PIC iX Hardware) running Software Version Number 4.X
Reason for Recall
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
Details
- Recalling Firm
- Philips North America
- Units Affected
- 257,183 Units
- Distribution
- Worldwide - US Nationwide distribution.
- Location
- Cambridge, MA
Frequently Asked Questions
What product was recalled? ▼
Patient Information Center iX (PIC iX), Model Numbers 866389, 866390 (PIC iX Expand), and 866424 (PIC iX Hardware) running Software Version Number 4.X. Recalled by Philips North America. Units affected: 257,183 Units.
Why was this product recalled? ▼
It was found that the Care Assist mobile application (version 4.1.1 and earlier) would not play custom ringtones when iOS device screens were locked with a passcode.
Which agency issued this recall? ▼
This recall was issued by the FDA Devices on April 3, 2024. Severity: Moderate. Recall number: Z-1386-2024.
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