Severity
Moderate
ModerateActive
CPSC recall · Reported October 16, 2001
CPSC, Cisco Announce Recall of Power Adapters
The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Cisco Systems Inc., of San Jose, Calif. recalled This recall involves power adapters with the part number "34-0949- 02." The part number i… - a moderate-severity action.
CPSC, Cisco Announce Recall of Power Adapters was recalled by Cisco Systems Inc., of San Jose, Calif. in October 16, 2001. Reason: The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed…. Remedy: Consumers should stop using the power adapters immediately and contact Cisco to receive a…. Verify recall #02017 with the CPSC before acting.
The recall
Cisco Systems Inc., of San Jose, Calif. issued this moderate-severity CPSC recall-The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed….
- Moderate
- severity level
- October 16, 2001
- reported
Sourced from official CPSC enforcement records. Verify recall #02017 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #02017) was formally reported on October 16, 2001. It is classified under Moderate severity, with a current status of Active. Cisco Systems Inc., of San Jose, Calif. is listed as the recalling firm. Federal records list the affected scope as About 95,000.
The documented reason for this recall is: The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 95,000
Related Recalls
6
6 from same agency
Product description
This recall involves power adapters with the part number "34-0949- 02." The part number is located on the adapter label, below the Cisco Systems logo. The power adapter is a small, black AC unit, which establishes a connection between the router and an electrical outlet. The adapters are used with the ADSL Routers that provide secure, high-speed Internet access for small businesses, small offices, home offices and corporate teleworkers. The power adapters were shipped with the following ADSL routers: Cisco 827 Cisco 827-4V Cisco 826 Cisco SOHO77 Cisco SOHO77-50 Cisco 827-EUR
Reason for recall
The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard.
Remedy, what to do
Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 02017 |
| Date reported | October 16, 2001 |
| Date initiated | October 16, 2001 |
| Recalling firm | Cisco Systems Inc., of San Jose, Calif. |
| Affected scope | About 95,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.
- Check the recall number (02017) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves power adapters with the part number "34-0949- 02." The part number is located on the adapter label, below the Cisco Systems logo. The power adapter is a small, black AC unit, which establishes a connection between the router and an electrical outlet. The adapters are used with the ADSL Routers that provide secure, high-speed Internet access for small businesses, small offices, home offices and corporate teleworkers. The power adapters were shipped with the following ADSL routers: Cisco 827 Cisco 827-4V Cisco 826 Cisco SOHO77 Cisco SOHO77-50 Cisco 827-EUR. Recalled by Cisco Systems Inc., of San Jose, Calif.. Units affected: About 95,000.
Why was this product recalled? ▼
The adapters can overheat and melt a hole through the housing, posing a fire hazard. In addition, the exposed wires pose a shock hazard.
What should consumers do? ▼
Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 16, 2001. Severity: Moderate. Recall number: 02017.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (02017) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported October 16, 2001. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.