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CPSC recall · Reported April 4, 2002

CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers

The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.

Recall #
02134
Affected scope
About 12,000
Compiled from official public sources by the publisher.
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Crystal Mountain Water Cooler Corp., of Alberta, Canada recalled The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One fauce….

CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers was recalled by Crystal Mountain Water Cooler Corp., of Alberta, Canada in April 4, 2002. Reason: The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.. Remedy: Consumers should turn off the hot tank power switch or simply unplug the units and contac…. Verify recall #02134 with the CPSC before acting.

The recall

Crystal Mountain Water Cooler Corp., of Alberta, Canada issued this CPSC recall-The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers..

None
agency class
April 4, 2002
reported

Sourced from official CPSC enforcement records. Verify recall #02134 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.

Recall Insight

This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.

Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.

Appliances recalls over time

Where this recall sits in its category - 426 appliances recalls on record

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Product description

The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.

Reason for recall

The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.

Remedy, what to do

Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.

Recall Profile

Structured summary of the CPSC recall record
Attribute Value
Agency U.S. Consumer Product Safety Commission
Severity class Not classified by agency
Status Active
Recall number 02134
Date reported April 4, 2002
Date initiated April 4, 2002
Recalling firm Crystal Mountain Water Cooler Corp., of Alberta, Canada
Affected scope About 12,000
Distribution Not disclosed
Official source CPSC notice →

Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.

What to do with this recall

Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair inf…

  • Check the recall number (02134) and product description against the item you own. Search the archive
  • Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
  • Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next

This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.

Frequently Asked Questions

What product was recalled? ▼
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.. Recalled by Crystal Mountain Water Cooler Corp., of Alberta, Canada. Units affected: About 12,000.
Why was this product recalled? ▼
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
What should consumers do? ▼
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Which agency issued this recall? ▼
This recall was issued by the CPSC on April 4, 2002. CPSC does not publish a hazard classification for this recall. Recall number: 02134.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.

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Similar severity · nearest report date

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This recall: CPSC, reported April 4, 2002. Severity classes follow each agency's own taxonomy; related-recall context is computed across the full archive.

Methodology · Corrections · Archive as of August 2026