Severity
Moderate
ModerateActive
CPSC recall · Reported April 4, 2002
CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Crystal Mountain Water Cooler Corp., of Alberta, Canada recalled The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One fauce… - a moderate-severity action.
CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers was recalled by Crystal Mountain Water Cooler Corp., of Alberta, Canada in April 4, 2002. Reason: The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.. Remedy: Consumers should turn off the hot tank power switch or simply unplug the units and contac…. Verify recall #02134 with the CPSC before acting.
The recall
Crystal Mountain Water Cooler Corp., of Alberta, Canada issued this moderate-severity CPSC recall-The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers..
- Moderate
- severity level
- April 4, 2002
- reported
Sourced from official CPSC enforcement records. Verify recall #02134 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #02134) was formally reported on April 4, 2002. It is classified under Moderate severity, with a current status of Active. Crystal Mountain Water Cooler Corp., of Alberta, Canada is listed as the recalling firm. Federal records list the affected scope as About 12,000.
The documented reason for this recall is: The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water coole… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Appliances recalls over time
Where this recall sits in its category - 419 appliances recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 12,000
Related Recalls
6
6 from same agency
Product description
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.
Reason for recall
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
Remedy, what to do
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 02134 |
| Date reported | April 4, 2002 |
| Date initiated | April 4, 2002 |
| Recalling firm | Crystal Mountain Water Cooler Corp., of Alberta, Canada |
| Affected scope | About 12,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair inf…
- Check the recall number (02134) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.. Recalled by Crystal Mountain Water Cooler Corp., of Alberta, Canada. Units affected: About 12,000.
Why was this product recalled? ▼
The hot & cold water dispenser's heater band can short circuit, posing a fire hazard to consumers.
What should consumers do? ▼
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
Which agency issued this recall? ▼
This recall was issued by the CPSC on April 4, 2002. Severity: Moderate. Recall number: 02134.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (02134) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Compare this recall with HSN Recalls Kitchen HQ Thermal Insulated Bowls Due to Fire … →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported April 4, 2002. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.