Severity
Moderate
ModerateActive
CPSC recall · Reported March 13, 2002
CPSC and GE Interlogix Announce Recall to Repair Security Control Panels
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or amb…
Compiled from official public sources by the editorial team.
Verify with CPSC →
Ge Interlogix, of Tualatin, Ore. recalled The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEM… - a moderate-severity action.
CPSC and GE Interlogix Announce Recall to Repair Security Control Panels was recalled by Ge Interlogix, of Tualatin, Ore. in March 13, 2002. Reason: The systems can fail to communicate with the central station that should receive the distress signal, which t…. Remedy: Consumers with these security control panels should contact their service dealers immedia…. Verify recall #02525 with the CPSC before acting.
The recall
Ge Interlogix, of Tualatin, Ore. issued this moderate-severity CPSC recall-The systems can fail to communicate with the central station that should receive the distress signal, which t….
- Moderate
- severity level
- March 13, 2002
- reported
Sourced from official CPSC enforcement records. Verify recall #02525 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #02525) was formally reported on March 13, 2002. It is classified under Moderate severity, with a current status of Active. Ge Interlogix, of Tualatin, Ore. is listed as the recalling firm. Federal records list the affected scope as Approximately 18,000.
The documented reason for this recall is: The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk… Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not re… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
Approximately 18,000
Related Recalls
6
6 from same agency
Product description
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
Reason for recall
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
Remedy, what to do
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 02525 |
| Date reported | March 13, 2002 |
| Date initiated | March 13, 2002 |
| Recalling firm | Ge Interlogix, of Tualatin, Ore. |
| Affected scope | Approximately 18,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and re…
- Check the recall number (02525) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.. Recalled by Ge Interlogix, of Tualatin, Ore.. Units affected: Approximately 18,000.
Why was this product recalled? ▼
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
What should consumers do? ▼
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
Which agency issued this recall? ▼
This recall was issued by the CPSC on March 13, 2002. Severity: Moderate. Recall number: 02525.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (02525) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Compare this recall with Cooper Lighting Recalls Metalux Optimized High Bay LED Ligh… →
Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported March 13, 2002. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.