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CPSC and GE Interlogix Announce Recall to Repair Security Control Panels

Reported: March 13, 2002 Initiated: March 13, 2002 #02525

Product Description

The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.

Reason for Recall

The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.

Remedy

Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.

Details

Units Affected
Approximately 18,000
Official Source
https://www.cpsc.gov/Recalls/2002/CPSC-and-GE-Interlogix-Announce-Recall-to-Repair-Security-Control-Panels

Frequently Asked Questions

What product was recalled? ▼
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.. Recalled by GE Interlogix, of Tualatin, Ore.. Units affected: Approximately 18,000.
Why was this product recalled? ▼
The systems can fail to communicate with the central station that should receive the distress signal, which then would fail to alert the fire department, police department, or ambulance service. This poses a safety risk to consumers.
What should consumers do? ▼
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
Which agency issued this recall? ▼
This recall was issued by the CPSC on March 13, 2002. Severity: Moderate. Recall number: 02525.

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