Severity
Moderate
ModerateActive
CPSC recall · Reported May 26, 2004
CPSC, Oki Data Announce Recall of Fax Machines
The fax machines may incur a mechanical malfunction, posing a shock hazard to users.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Oki Data Americas Inc., of Mt. Laurel, N.j. recalled The recalled fax machines include the OKIFAX® 5780, 5980, 5980DL models, and Konica 9880 … - a moderate-severity action.
CPSC, Oki Data Announce Recall of Fax Machines was recalled by Oki Data Americas Inc., of Mt. Laurel, N.j. in May 26, 2004. Reason: The fax machines may incur a mechanical malfunction, posing a shock hazard to users.. Remedy: Consumers should stop using the fax machines immediately, unplug the unit, and contact th…. Verify recall #04143 with the CPSC before acting.
The recall
Oki Data Americas Inc., of Mt. Laurel, N.j. issued this moderate-severity CPSC recall-The fax machines may incur a mechanical malfunction, posing a shock hazard to users..
- Moderate
- severity level
- 1K units
- affected scope
- May 26, 2004
- reported
Sourced from official CPSC enforcement records. Verify recall #04143 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #04143) was formally reported on May 26, 2004. It is classified under Moderate severity, with a current status of Active. Oki Data Americas Inc., of Mt. Laurel, N.j. is listed as the recalling firm. Federal records list the affected scope as 1,000.
The documented reason for this recall is: The fax machines may incur a mechanical malfunction, posing a shock hazard to users. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should stop using the fax machines immediately, unplug the unit, and contact the company for a free repair. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
1,000
Related Recalls
6
6 from same agency
Product description
The recalled fax machines include the OKIFAX® 5780, 5980, 5980DL models, and Konica 9880 model (manufactured by Oki Data Americas Inc.), with serial numbers beginning with 3110A, 311A, 312A, 401A and 402A. The model number is found on the top right hand side on the front of the unit and the serial numbers can be found on the back of the unit, bottom of case, centered, on the black and white bar code label.
Reason for recall
The fax machines may incur a mechanical malfunction, posing a shock hazard to users.
Remedy, what to do
Consumers should stop using the fax machines immediately, unplug the unit, and contact the company for a free repair.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 04143 |
| Date reported | May 26, 2004 |
| Date initiated | May 26, 2004 |
| Recalling firm | Oki Data Americas Inc., of Mt. Laurel, N.j. |
| Affected scope | 1,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should stop using the fax machines immediately, unplug the unit, and contact the company for a free repair.
- Check the recall number (04143) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The recalled fax machines include the OKIFAX® 5780, 5980, 5980DL models, and Konica 9880 model (manufactured by Oki Data Americas Inc.), with serial numbers beginning with 3110A, 311A, 312A, 401A and 402A. The model number is found on the top right hand side on the front of the unit and the serial numbers can be found on the back of the unit, bottom of case, centered, on the black and white bar code label.. Recalled by Oki Data Americas Inc., of Mt. Laurel, N.j.. Units affected: 1,000.
Why was this product recalled? ▼
The fax machines may incur a mechanical malfunction, posing a shock hazard to users.
What should consumers do? ▼
Consumers should stop using the fax machines immediately, unplug the unit, and contact the company for a free repair.
Which agency issued this recall? ▼
This recall was issued by the CPSC on May 26, 2004. Severity: Moderate. Recall number: 04143.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (04143) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported May 26, 2004. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.