CPSC recall · Reported June 5, 2008
Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard
The battery packs can overheat, posing a fire or burn hazard.
Polycom, Inc., of Pleasanton, Calif. recalled The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polyc….
Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard was recalled by Polycom, Inc., of Pleasanton, Calif. in June 5, 2008. Reason: The battery packs can overheat, posing a fire or burn hazard.. Remedy: Consumers should immediately remove the battery pack from their SoundStation2W wireless c…. Verify recall #08297 with the CPSC before acting.
The recall
Polycom, Inc., of Pleasanton, Calif. issued this CPSC recall-The battery packs can overheat, posing a fire or burn hazard..
- None
- agency class
- June 5, 2008
- reported
Sourced from official CPSC enforcement records. Verify recall #08297 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.
Reason for recall
The battery packs can overheat, posing a fire or burn hazard.
Remedy, what to do
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 08297 |
| Date reported | June 5, 2008 |
| Date initiated | June 5, 2008 |
| Recalling firm | Polycom, Inc., of Pleasanton, Calif. |
| Affected scope | About 5,800 units |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack i…
- Check the recall number (08297) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
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Similar severity · nearest report date
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Similar Electronics · nearest report date
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Methodology · Corrections · Archive as of August 2026