CPSC recall · Reported May 20, 2008
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the …
Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.) recalled This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black an….
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls was recalled by Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.) in May 20, 2008. Reason: A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911…. Remedy: Consumers should immediately return their phone to Cricket for a free software repair. Cr…. Verify recall #08572 with the CPSC before acting.
The recall
Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.) issued this CPSC recall-A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911….
- None
- agency class
- May 20, 2008
- reported
Sourced from official CPSC enforcement records. Verify recall #08572 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
Reason for recall
A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.
Remedy, what to do
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 08572 |
| Date reported | May 20, 2008 |
| Date initiated | May 20, 2008 |
| Recalling firm | Cricket Communications, of San Diego, Calif. (subsidiary of Leap Wireless International Inc.) |
| Affected scope | About 285,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers w…
- Check the recall number (08572) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
Consumer-product notices outside this firm and state, matched by severity timing and product category.
Similar severity · nearest report date
Same archive severity grade, closest by report date among other firms and states.
Similar Electronics · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026