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Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poor Connection on Emergency 911 Calls

Reported: February 27, 2009 Initiated: February 27, 2009 #09724

Product Description

The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.

Reason for Recall

The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.

Remedy

Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.

Details

Units Affected
About 30,000
Official Source
https://www.cpsc.gov/Recalls/2009/Certain-LG-830-Spyder-Cell-Phones-Recalled-For-Upgrade-Due-to-Dropped-Connection-or-Poor-Connection-on-Emergency-911-Calls

Frequently Asked Questions

What product was recalled? ▼
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.. Units affected: About 30,000.
Why was this product recalled? ▼
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
What should consumers do? ▼
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 27, 2009. Severity: Moderate. Recall number: 09724.

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