Severity
Moderate
ModerateActive
CPSC recall · Reported February 27, 2009
Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poor Connection on Emergency 911 Calls
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
Compiled from official public sources by the editorial team.
Verify with CPSC →
The CPSC recalled The recall involves LG 830 "Spyder" touch-screen slider cell phones with software version… - a moderate-severity action.
Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poo… was recalled and listed by the CPSC in February 27, 2009. Reason: The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emerge…. Remedy: Consumers have been or are being contacted by their wireless carrier or LG Electronics Mo…. Verify recall #09724 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emerge….
- Moderate
- severity level
- February 27, 2009
- reported
Sourced from official CPSC enforcement records. Verify recall #09724 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #09724) was formally reported on February 27, 2009. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 30,000.
The documented reason for this recall is: The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contac… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 30,000
Related Recalls
6
6 from same agency
Product description
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.
Reason for recall
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
Remedy, what to do
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 09724 |
| Date reported | February 27, 2009 |
| Date initiated | February 27, 2009 |
| Recalling firm | Not disclosed |
| Affected scope | About 30,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upg…
- Check the recall number (09724) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The recall involves LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless. The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings" then "Phone Information" then "Version." No other LG cell phones, software versions or wireless carriers are included in this recall.. Units affected: About 30,000.
Why was this product recalled? ▼
The recalled phones can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.
What should consumers do? ▼
Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. Please contact your wireless carrier if you have not been contacted yet.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 27, 2009. Severity: Moderate. Recall number: 09724.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (09724) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported February 27, 2009. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.