Severity
Moderate
ModerateActive
CPSC recall · Reported April 7, 2009
Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic bu…
Compiled from official public sources by the editorial team.
Verify with CPSC →
Ademco de Juarez s.r.l., of Mexico recalled This recall involves the following models of the "Vista Residential" series control panel… - a moderate-severity action.
Honeywell International Recalls Vista Security System Control Panels Due to Failure of Pa… was recalled by Ademco de Juarez s.r.l., of Mexico in April 7, 2009. Reason: Security systems programmed with a wireless silent panic feature can fail to operate properly the first time …. Remedy: Honeywell International is contacting dealers directly and is providing free replacement …. Verify recall #09734 with the CPSC before acting.
The recall
Ademco de Juarez s.r.l., of Mexico issued this moderate-severity CPSC recall-Security systems programmed with a wireless silent panic feature can fail to operate properly the first time ….
- Moderate
- severity level
- April 7, 2009
- reported
Sourced from official CPSC enforcement records. Verify recall #09734 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #09734) was formally reported on April 7, 2009. It is classified under Moderate severity, with a current status of Active. Ademco de Juarez s.r.l., of Mexico is listed as the recalling firm. Federal records list the affected scope as About 7,000.
The documented reason for this recall is: Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unex… Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Honeywell International is contacting dealers directly and is providing free replacement software to consumers. - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 7,000
Related Recalls
6
6 from same agency
Product description
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.
Reason for recall
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
Remedy, what to do
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 09734 |
| Date reported | April 7, 2009 |
| Date initiated | April 7, 2009 |
| Recalling firm | Ademco de Juarez s.r.l., of Mexico |
| Affected scope | About 7,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
- Check the recall number (09734) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.. Recalled by Ademco de Juarez s.r.l., of Mexico. Units affected: About 7,000.
Why was this product recalled? ▼
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
What should consumers do? ▼
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Which agency issued this recall? ▼
This recall was issued by the CPSC on April 7, 2009. Severity: Moderate. Recall number: 09734.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (09734) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
CPSC Moderate
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported April 7, 2009. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.