CPSC recall · Reported April 7, 2009
Honeywell International Recalls Vista Security System Control Panels Due to Failure of Panic Feature
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic bu…
Ademco de Juarez s.r.l., of Mexico recalled This recall involves the following models of the "Vista Residential" series control panel….
Honeywell International Recalls Vista Security System Control Panels Due to Failure of Pa… was recalled by Ademco de Juarez s.r.l., of Mexico in April 7, 2009. Reason: Security systems programmed with a wireless silent panic feature can fail to operate properly the first time …. Remedy: Honeywell International is contacting dealers directly and is providing free replacement …. Verify recall #09734 with the CPSC before acting.
The recall
Ademco de Juarez s.r.l., of Mexico issued this CPSC recall-Security systems programmed with a wireless silent panic feature can fail to operate properly the first time ….
- None
- agency class
- April 7, 2009
- reported
Sourced from official CPSC enforcement records. Verify recall #09734 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This recall's affected scope, documented in the Recall Profile below, stays within a single-region or limited-distribution footprint. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. Consumers holding this product should act on the agency's documented remedy above rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 622 electronics recalls on record
Product description
This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.
Reason for recall
Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
Remedy, what to do
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Not classified by agency |
| Status | Active |
| Recall number | 09734 |
| Date reported | April 7, 2009 |
| Date initiated | April 7, 2009 |
| Recalling firm | Ademco de Juarez s.r.l., of Mexico |
| Affected scope | About 7,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
- Check the recall number (09734) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
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Nationwide recalls with similar severity or category timing
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Similar severity · nearest report date
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Similar Electronics · nearest report date
Same product category, closest by report date among other firms and states (deduped against the severity set).
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Methodology · Corrections · Archive as of August 2026