Severity
Moderate
ModerateActive
CPSC recall · Reported December 27, 2011
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to t…
Compiled from official public sources by the editorial team.
Verify with CPSC →
Kyung Dong Navien Co. Ltd., South Korea recalled Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. R… - a moderate-severity action.
Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning was recalled by Kyung Dong Navien Co. Ltd., South Korea in December 27, 2011. Reason: An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied.…. Remedy: Consumers should immediately stop using and check the model and manufacture year informat…. Verify recall #12074 with the CPSC before acting.
The recall
Kyung Dong Navien Co. Ltd., South Korea issued this moderate-severity CPSC recall-An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied.….
- Moderate
- severity level
- December 27, 2011
- reported
Sourced from official CPSC enforcement records. Verify recall #12074 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #12074) was formally reported on December 27, 2011. It is classified under Moderate severity, with a current status of Active. Kyung Dong Navien Co. Ltd., South Korea is listed as the recalling firm. Federal records list the affected scope as About 13,000.
The documented reason for this recall is: An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to s… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Appliances recalls over time
Where this recall sits in its category - 419 appliances recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 13,000
Related Recalls
6
6 from same agency
Product description
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.
Reason for recall
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
Remedy, what to do
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 12074 |
| Date reported | December 27, 2011 |
| Date initiated | December 27, 2011 |
| Recalling firm | Kyung Dong Navien Co. Ltd., South Korea |
| Affected scope | About 13,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consum…
- Check the recall number (12074) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
Navien tankless hot water heaters are white with "T-Creator" and "NAVIEN" on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.. Recalled by Kyung Dong Navien Co. Ltd., South Korea. Units affected: About 13,000.
Why was this product recalled? ▼
An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.
What should consumers do? ▼
Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.
Which agency issued this recall? ▼
This recall was issued by the CPSC on December 27, 2011. Severity: Moderate. Recall number: 12074.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (12074) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported December 27, 2011. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.