Severity
Moderate
ModerateActive
CPSC recall · Reported February 28, 2012
Carlisle FoodService Recalls Melamine Mugs Due to Burn Hazard
The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers.
The CPSC recalled The nine models of Carlisle cups and mugs were sold in a variety of sizes from 7 to 16 oz… - a moderate-severity action.
Carlisle FoodService Recalls Melamine Mugs Due to Burn Hazard was recalled and listed by the CPSC in February 28, 2012. Reason: The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers.. Remedy: Consumers should stop using the mugs immediately and return them to Carlisle for credit t…. Verify recall #12120 with the CPSC before acting.
The recall
issued this moderate-severity CPSC recall-The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers..
- Moderate
- severity level
- February 28, 2012
- reported
Sourced from official CPSC enforcement records. Verify recall #12120 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #12120) was formally reported on February 28, 2012. It is classified under Moderate severity, with a current status of Active. The recalling firm is not specified in the federal record. Federal records list the affected scope as About 111,000.
The documented reason for this recall is: The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should stop using the mugs immediately and return them to Carlisle for credit toward a future purchase of Carlisle FoodService Products merchandise. Carlisle will provide instructions for f… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Household Products recalls over time
Where this recall sits in its category - 3,056 household products recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 111,000
Related Recalls
6
6 from same agency
Product description
The nine models of Carlisle cups and mugs were sold in a variety of sizes from 7 to 16 oz., and in the following colors: white, green, red, brown, black, ocean blue, sand, honey yellow, bone and sunset orange. They are approximately 2 to 3 inches tall and are made of melamine. The name "Carlisle OKC, OK" and model number are imprinted on the bottom, along with "Made in China" and "NSF." Some may also include the model name and size, ex. "Durus 7 oz cup." Cups and mugs included in this recall are: Name Size Model Number Sierrus™ Mug 7.8 oz Model # 33056 Durus® Challenge Cup 7.8 oz Model # 43056 Dallas Ware® Stacking Cup 7 oz Model # 43546 Dayton™ Stacking Cup 7 oz Model # 43870 Kingline™ Ovide Cup 7 oz Model # KL300 Kingline™ Stacking Cup 7 oz Model # KL111 Melamine Stackable Mug 8 oz Model # 4510 Cappuccino Mug 12 oz Model # 4812 Cappuccino Mug 16 oz Model # 4816
Reason for recall
The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers.
Remedy, what to do
Consumers should stop using the mugs immediately and return them to Carlisle for credit toward a future purchase of Carlisle FoodService Products merchandise. Carlisle will provide instructions for free return shipping.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 12120 |
| Date reported | February 28, 2012 |
| Date initiated | February 28, 2012 |
| Recalling firm | Not disclosed |
| Affected scope | About 111,000 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should stop using the mugs immediately and return them to Carlisle for credit toward a future purchase of Carlisle Food…
- Check the recall number (12120) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
The nine models of Carlisle cups and mugs were sold in a variety of sizes from 7 to 16 oz., and in the following colors: white, green, red, brown, black, ocean blue, sand, honey yellow, bone and sunset orange. They are approximately 2 to 3 inches tall and are made of melamine. The name "Carlisle OKC, OK" and model number are imprinted on the bottom, along with "Made in China" and "NSF." Some may also include the model name and size, ex. "Durus 7 oz cup." Cups and mugs included in this recall are: Name Size Model Number Sierrus™ Mug 7.8 oz Model # 33056 Durus® Challenge Cup 7.8 oz Model # 43056 Dallas Ware® Stacking Cup 7 oz Model # 43546 Dayton™ Stacking Cup 7 oz Model # 43870 Kingline™ Ovide Cup 7 oz Model # KL300 Kingline™ Stacking Cup 7 oz Model # KL111 Melamine Stackable Mug 8 oz Model # 4510 Cappuccino Mug 12 oz Model # 4812 Cappuccino Mug 16 oz Model # 4816. Units affected: About 111,000.
Why was this product recalled? ▼
The cups and mugs can break when exposed to hot liquids, posing a burn hazard to consumers.
What should consumers do? ▼
Consumers should stop using the mugs immediately and return them to Carlisle for credit toward a future purchase of Carlisle FoodService Products merchandise. Carlisle will provide instructions for free return shipping.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 28, 2012. Severity: Moderate. Recall number: 12120.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (12120) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported February 28, 2012. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.