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CPSC Moderate Active

2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard

Reported: February 22, 2012 Initiated: February 22, 2012 #12724

Product Description

The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.

Reason for Recall

GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.

Remedy

2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.

Details

Units Affected
About 40,000
Official Source
https://www.cpsc.gov/Recalls/2012/2GIG-Technologies-Recalls-Modules-Used-In-GoControl-Panels-for-Home-Security-Systems-Due-to-Fire-and-Burn-Hazard

Frequently Asked Questions

What product was recalled? ▼
The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.. Recalled by 2GIG Technologies Inc., of Lehi, Utah. Units affected: About 40,000.
Why was this product recalled? ▼
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
What should consumers do? ▼
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 22, 2012. Severity: Moderate. Recall number: 12724.

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