Severity
Moderate
2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard
Reported: February 22, 2012 Initiated: February 22, 2012 #12724 About 40,000 units
2GIG Technologies Inc., of Lehi, Utah issued this CPSC recall on February 22, 2012. Classified as Moderate severity. Approximately About 40,000 units are affected. The recall was issued because: GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire…. This recall notice is sourced from official CPSC enforcement records. Below you will find the complete product description, hazard information, remedy instructions, and related recalls from the same manufacturer or product category.
Recall Insight
This CPSC action (record #12724) was formally reported on February 22, 2012. It is classified under Moderate severity, with a current status of Active. 2GIG Technologies Inc., of Lehi, Utah is listed as the recalling firm. Federal records indicate About 40,000 units are affected.
The documented reason for this recall is: GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: 2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home secur… — consumers holding this product should act on that instruction rather than relying on general guidance.
To put this record in context, PlainRecalls indexes 83,949 recalls across the FDA, CPSC, NHTSA and USDA FSIS going back to 1995. Within the same product category, the database holds 6 closely related recalls. That clustering is a signal — repeated actions in a narrow category often indicate a systemic quality-control issue, a supplier-wide contamination, or a design defect that has propagated across product lines. This recall is roughly 14 years old; older recalls can remain relevant because many units enter resale, rental, and secondary-market channels where the original warning never reaches the end user. Always cross-check the recall number against the official agency page before relying on any summary.
Recall Distribution by Severity Class
Units Affected
About 40,000
Related Recalls
6
0 from same agency
Product Description
The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.
Reason for Recall
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
Remedy
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
Details
- Recalling Firm
- 2GIG Technologies Inc., of Lehi, Utah
- Units Affected
- About 40,000
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 12724 |
| Date reported | February 22, 2012 |
| Date initiated | February 22, 2012 |
| Recalling firm | 2GIG Technologies Inc., of Lehi, Utah |
| Units affected | About 40,000 |
| Distribution | Not disclosed |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
Frequently Asked Questions
What product was recalled? ▼
The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.. Recalled by 2GIG Technologies Inc., of Lehi, Utah. Units affected: About 40,000.
Why was this product recalled? ▼
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
What should consumers do? ▼
2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.
Which agency issued this recall? ▼
This recall was issued by the CPSC on February 22, 2012. Severity: Moderate. Recall number: 12724.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (12724) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Recall Context
Product recalls are issued when a manufacturer, distributor, or federal agency determines that a product poses a safety risk to consumers. This recall is classified as moderate severity, indicating the product may cause temporary or medically reversible health consequences. Across PlainRecalls, we track 83,000+ recalls from FDA, CPSC, and NHTSA to help consumers stay informed and act quickly when safety issues arise.
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Data Sources
Data as of 2025. Source: FDA, CPSC, NHTSA, USDA FSIS federal recall databases.
- Source: FDA — Food and Drug Administration, openFDA Enforcement API (food, drug, and medical device recalls)
- Source: CPSC — Consumer Product Safety Commission Recalls API (consumer product recalls and hazards)
- Source: NHTSA — National Highway Traffic Safety Administration Recalls API (vehicle safety recalls)
- Source: USDA FSIS — Food Safety and Inspection Service (meat, poultry, and egg product recalls)
Recall information is sourced from official federal agency databases. Always verify recall details with the issuing agency for the most current status. This information is for research and awareness purposes only.
Read our methodology — how this data is sourced, computed, and verified.
All federal data sources used on this page
- U.S. Census Bureau ACS — demographic + housing + income data. census.gov/programs-surveys/acs
- BLS Occupational Employment and Wage Statistics (OEWS) — wage + employment by occupation. bls.gov/oes
- BEA Regional Economic Accounts — GDP + personal income by state/metro. bea.gov/data/regional
- U.S. Census Bureau County Business Patterns — establishment + employment by industry. census.gov/cbp
- IRS Statistics of Income (SOI) — tax-return aggregate data. irs.gov/statistics
- data.gov — U.S. federal open-data portal — discovery layer for additional federal sources. data.gov
Source: Federal recall agencies (FDA, CPSC, NHTSA, USDA FSIS) Aggregated multi-agency recall feeds · 2024 Recall data normalized across federal agency feeds; severity classifications follow each agency's own taxonomy (FDA Class I/II/III; CPSC, NHTSA, USDA FSIS).