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Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards

Reported: March 30, 2016 Initiated: March 30, 2016 #16131

Product Description

This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

Reason for Recall

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

Remedy

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Details

Recalling Firm
Panasonic, of Japan
Units Affected
About 91,000 (in addition, 10,000 were sold in Canada)
Official Source
https://www.cpsc.gov/Recalls/2016/Toshiba-Recalls-Laptop-Computer-Battery-Packs

Frequently Asked Questions

What product was recalled? ▼
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.. Recalled by Panasonic, of Japan. Units affected: About 91,000 (in addition, 10,000 were sold in Canada).
Why was this product recalled? ▼
The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.
What should consumers do? ▼
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Which agency issued this recall? ▼
This recall was issued by the CPSC on March 30, 2016. Severity: Moderate. Recall number: 16131.

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