Severity
Moderate
ModerateActive
CPSC recall · Reported October 13, 2016
Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Replacement Phones; Serious Fire and Burn Hazards
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Samsung Electronics America Inc., of Ridgefield Park, N.j. recalled This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.… - a moderate-severity action.
Samsung Expands Recall of Galaxy Note7 Smartphones Based on Additional Incidents with Rep… was recalled by Samsung Electronics America Inc., of Ridgefield Park, N.j. in October 13, 2016. Reason: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and …. Remedy: Consumers should immediately stop using and power down all Galaxy Note7 devices, includin…. Verify recall #17011 with the CPSC before acting.
The recall
Samsung Electronics America Inc., of Ridgefield Park, N.j. issued this moderate-severity CPSC recall-The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and ….
- Moderate
- severity level
- October 13, 2016
- reported
Sourced from official CPSC enforcement records. Verify recall #17011 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #17011) was formally reported on October 13, 2016. It is classified under Moderate severity, with a current status of Active. Samsung Electronics America Inc., of Ridgefield Park, N.j. is listed as the recalling firm. Federal records list the affected scope as About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016).
The documented reason for this recall is: The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet o… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Electronics recalls over time
Where this recall sits in its category - 609 electronics recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016)
Related Recalls
6
6 from same agency
Product description
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.
Reason for recall
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
Remedy, what to do
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 17011 |
| Date reported | October 13, 2016 |
| Date initiated | October 13, 2016 |
| Recalling firm | Samsung Electronics America Inc., of Ridgefield Park, N.j. |
| Affected scope | About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016) |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements…
- Check the recall number (17011) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves all Samsung Galaxy Note7 smartphones. The recalled devices have a 5.7-inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. This recall involves all Galaxy Note7 devices received as replacements as part of the previous Galaxy Note7 recall on September 15, 2016 and any Galaxy Note 7 with a green battery icon, regardless of date purchased or IMEI.. Recalled by Samsung Electronics America Inc., of Ridgefield Park, N.j.. Units affected: About 1.9 million (This includes the 1 million Galaxy Note7s recalled on September 15, 2016).
Why was this product recalled? ▼
The lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing serious fire and burn hazard to consumers.
What should consumers do? ▼
Consumers should immediately stop using and power down all Galaxy Note7 devices, including Note7 devices received as replacements in the previous recall. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy. Go to http://www.samsung.com and http://www.samsung.com/us/note7recall/ for more details.
Which agency issued this recall? ▼
This recall was issued by the CPSC on October 13, 2016. Severity: Moderate. Recall number: 17011.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (17011) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
Nearby Recalls in This Category
Other recalls in the same product category, useful for spotting patterns across the same defect class or manufacturer.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported October 13, 2016. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.