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Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

Reported: September 20, 2016 Initiated: September 20, 2016 #16267

Product Description

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Reason for Recall

The battery can overheat, posing a fire and burn hazards

Remedy

Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.

Details

Units Affected
About 3,400 (in addition, 240 were sold in Canada)

Frequently Asked Questions

What product was recalled?
This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.. Units affected: About 3,400 (in addition, 240 were sold in Canada).
Why was this product recalled?
The battery can overheat, posing a fire and burn hazards
What should consumers do?
Consumers should immediately stop using the recalled battery packs and contact Denon for a free replacement battery pack, including shipping.
Which agency issued this recall?
This recall was issued by the CPSC on September 20, 2016. Severity: Moderate. Recall number: 16267.