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Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)

Reported: November 29, 2016 Initiated: November 29, 2016 #17715

Product Description

This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.

Reason for Recall

The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.

Remedy

Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.

Frequently Asked Questions

What product was recalled?
This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.. Recalled by Johnson Health Tech North America, of Cottage Grove, Wis.. Units affected: About 10,500.
Why was this product recalled?
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
What should consumers do?
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Which agency issued this recall?
This recall was issued by the CPSC on November 29, 2016. Severity: Moderate. Recall number: 17715.