Severity
Moderate
ModerateActive
CPSC recall · Reported November 29, 2016
Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
Compiled from official public sources by the editorial team.
Verify with CPSC →
Johnson Health Tech North America, of Cottage Grove, Wis. recalled This recall involves Matrix ClimbMill stair-step exercise machines with the following fra… - a moderate-severity action.
Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert) was recalled by Johnson Health Tech North America, of Cottage Grove, Wis. in November 29, 2016. Reason: The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.. Remedy: Consumers should immediately stop using the recalled ClimbMills and contact Johnson Healt…. Verify recall #17715 with the CPSC before acting.
The recall
Johnson Health Tech North America, of Cottage Grove, Wis. issued this moderate-severity CPSC recall-The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user..
- Moderate
- severity level
- November 29, 2016
- reported
Sourced from official CPSC enforcement records. Verify recall #17715 with the agency before acting. Full product description, hazard, remedy, and related recalls are below.
Recall Insight
This CPSC action (record #17715) was formally reported on November 29, 2016. It is classified under Moderate severity, with a current status of Active. Johnson Health Tech North America, of Cottage Grove, Wis. is listed as the recalling firm. Federal records list the affected scope as About 10,500.
The documented reason for this recall is: The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user. Distribution information was not included in the agency filing, so consumers should assume broad potential exposure until the firm publishes point-of-sale details. The remedy documented by the agency is: Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills di… - consumers holding this product should act on that instruction rather than relying on general guidance.
Within the same product category the archive holds 6 closely related recalls, 6 from CPSC - clustering in a narrow category often points to a systemic quality-control or supplier issue rather than a one-off defect. Always verify the recall number against the official agency record before acting.
Outdoor & Sports recalls over time
Where this recall sits in its category - 510 outdoor & sports recalls on record
Of 101,704 recalls in the database, 24,878 are high severity, 72,426 moderate, and 4,400 low. This recall is classified moderate severity.
Counts reflect market size and reporting activity, not inherent danger, we do not rank products by risk from raw recall volume.
Affected scope
About 10,500
Related Recalls
6
6 from same agency
Product description
This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.
Reason for recall
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
Remedy, what to do
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Recall Profile
| Attribute | Value |
|---|---|
| Agency | U.S. Consumer Product Safety Commission |
| Severity class | Moderate |
| Status | Active |
| Recall number | 17715 |
| Date reported | November 29, 2016 |
| Date initiated | November 29, 2016 |
| Recalling firm | Johnson Health Tech North America, of Cottage Grove, Wis. |
| Affected scope | About 10,500 |
| Distribution | Not disclosed |
| Official source | CPSC notice → |
Profile values are sourced directly from the official CPSC enforcement record. Source: U.S. Consumer Product Safety Commission.
What to do with this recall
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free …
- Check the recall number (17715) and product description against the item you own. Search the archive
- Confirm the current status and remedy on the official CPSC notice before acting. CPSC notice
- Follow the documented remedy (refund, replacement, repair, or disposal) rather than general advice. What to do next
This page summarizes the official CPSC record for research and awareness; it is not legal, medical, or safety advice. Verify with the issuing agency before acting.
Frequently Asked Questions
What product was recalled? ▼
This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.. Recalled by Johnson Health Tech North America, of Cottage Grove, Wis.. Units affected: About 10,500.
Why was this product recalled? ▼
The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
What should consumers do? ▼
Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
Which agency issued this recall? ▼
This recall was issued by the CPSC on November 29, 2016. Severity: Moderate. Recall number: 17715.
How do I check if my product is affected by a recall? ▼
Check the product description and recall number (17715) against your product. Visit the official CPSC website for the most current information. You can also use our Recall Checker tool to search by product name or brand.
How do I report an injury from a recalled product? ▼
Report injuries to the issuing agency: CPSC at SaferProducts.gov, NHTSA at nhtsa.gov/report-a-safety-problem, or FDA via MedWatch. Document the product (photos, model/serial numbers, purchase receipts) and seek medical attention. Injury reports help agencies track hazard patterns and may strengthen enforcement actions.
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Every figure on PlainRecalls is rendered directly from official FDA, CPSC and NHTSA recall records, no number is typed in by an editor. This recall: CPSC, reported November 29, 2016. Severity classes follow each agency's own taxonomy (FDA Class I/II/III; CPSC and NHTSA by hazard type), and related-recall context is computed across the full archive. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error. Data current as of July 2026.